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Apria Customer Relationship Liaison - Driving Personal Vehicle - Central MA in MA, United States

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

  • Medical, dental, and vision insurance, available on first working day

  • 401(k), eligibility after 30 days of employment

  • Employee stock purchase plan

  • Tuition reimbursement

  • Development opportunities to grow your career with a global company


This role maintains relationships and favorable contacts with current accounts.


  • Acts as a single point of contact for a specific account.

  • Handles customer needs and complaints in a timely manner.

  • Consult with clients and referral sources on products and necessary equipment.

  • Obtains all documentation to be scanned and batched at the Branch

  • Manages all follow-up functions with the account, post set-up.

  • Oversight of all transactions coming from a specific account, including all referrals.

  • Obtains all needed documentation for orders to be entered into the system

  • Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling

  • Assess patient needs and promotes company products/services at office visits

  • Resolves issues by identifying problems and coordinating appropriate solutions.

  • Troubleshoots with the medical groups and any relevant on-site departments if issues arise.

  • Assists medical groups and/or other provider groups regarding products and services available under the contract.

  • Assists in the utilization process as well as transitioning members for capitation switch outs.

  • Coordinates with physicians and medical groups.

  • Identifies and develops strategic relationships within the institution that will enhance patient care.

  • Participates in the institution’s quality assurance/performance improvement initiatives as requested.

  • Perform timely follow up on renewal authorizations to maintain reimbursement

  • Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.


  • Performs other duties as required.


  • N/A


Education and/or Experience

  • High School diploma required

  • At least 2 years of related experience

Certificates, Licenses, Registrations or Professional Designations

  • N/A


  • Business Acumen

  • Problem Solving/Analysis

  • Communication Proficiency

  • Personal Effectiveness/Credibility

Computer Skills

  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

  • English (reading, writing, verbal)

Mathematical Skills

  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Other Skills



While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).


While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.