Job Information
Eastern Bank Fraud Risk Analyst I in Lynn, Massachusetts
This position supports the Fraud Investigations Program within the Enterprise Risk Management Division and reports to the VP Security Manager. Fraud Risk Analyst I is responsible for the fraud referral/triage process and establishing, maintaining, and reporting of Fraud and internal team Key Risk Indicators and Key Performance Indicators. This function is key in helping advance the Fraud Investigations team to become more efficient and successful in an ever-increasing fraud environment.
Responsible for the triage, prioritization, coordination, and dissemination of incoming fraud referrals to the CSI Team. This includes responsibility of enhancing the process and technology needed to perform these activities more efficiently.
Responsible for establishing, maintaining, and reporting of Fraud and internal team Key Risk Indicators and Key Performance Indicators. This includes maintaining, researching, reconciling and reporting on Security GL’s for accuracy as necessary.
Manage claims/affidavits, to determine liability upon the bank under U.C.C. and make appropriate decisions for investigation and reimbursement.
Monthly reporting out of MasterCard Breach data to designated regulatory agencies.
Review, download and preserve any necessary video surveillance for cases both internal/external and comply with any subpoena and/or law enforcement requests as such.
Stay updated on industry trends, fraud detection techniques, and regulatory requirements related to fraud prevention to provide support and guidance to colleagues and other bank staff on fraud related matters.
PROBLEM SOLVING & DECISION MAKING
- Requires strong organizational skills. Also, a high level of accuracy and detail is needed as the major responsibilities are visible to senior management, the board of directors, and regulators.
Education and Experience
Bachelor’s degree in Criminal Justice, Finance, Accounting, Business Administration or another related field. Advanced degree preferred.
2-5 years of related experience in fraud detection, financial crimes investigation, fraud analytics or risk at a Financial Institution or Consulting Firm
Skills/Knowledge
Proficient in Microsoft Office
Strong analytical skills
Knowledge of banking operations, transaction processing and financial products
Familiarity with fraud detection tolls and software
Self-motivated and the ability to work and learn independently
Strong organizational skills
Detail orientated
Excellent oral and written communication skills
Ability to communicate complex topics to nontechnical employees
Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As a large full service commercial bank in the Greater Boston area, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.