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Massachusetts Employer Customer Services Center, Online Bank Sp in Lynn, Massachusetts

Responsibilities include, but are not limited to the following: * Provide a high level of customer service to all Online Banking end users * Handle all online banking call volume for the Customer Service Center * Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner * Serve as a service liaison between Eastern Bank Online customers and all third-party service providers * Process new online account set-ups and performs on-going maintenance to existing online accounts * May be required to assist other areas of the call center on an as needed basis Education and Experience * Associate?s Degree or related knowledge/skills base gained through experience required * Minimum of 3 years customer service experience in a fast-paced environment * Ability to articulate solutions in a demanding environment * Previous Retail Banking experience preferred * Call Center Experience or a high-volume phone environment required * Must have a strong understanding of Online Banking services * Ability to troubleshoot technology issues and come to a solution Skills/Knowledge * Computer proficiency, including web navigation and keyboarding skills a must * Excellent oral and written communication skills * Superior customer service skills required * Proficient with Internet terminologies and navigation * Ability to learn new concepts quickly and easily in a fast-growing environment

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