Kronos Technical Support Specialist in Lowell, Massachusetts
Technical Support Specialist
Indianapolis - Indiana - USA, Lowell - Massachusetts - USA
Professional Services and Consulting
The Technical Support Specialist is expected to deliver high quality support to our Workforce Ready (WFR) customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.
•The role will require the Technical Support Specialist to assist customers with the use and usability of our Workforce Ready (WFR) application
•Diagnose, troubleshoot and resolve issues while providing exceptional service
•Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets
•Develop and maintain an intermediate level of knowledge of WFR products
•Document all interactions with accounts and create trail for others to follow
•Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities
•Timely, accurate, and complete responses to inquiries
•Ability to successfully work both independently and as a part of a team
•1-3 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience preferred
•Strong demonstrated technical troubleshooting skills
•Exceptional organizational, time-management and planning skills with a strong attention to detail necessary
•Excellent written, oral communication, listening and telephone skills
•Focus on customer service and satisfaction required
•Strong computer skills with a proficiency in successfully learning new technologies quickly
•Previous help desk experience is desired
•4-year college degree preferred
You’re empowered when you’re a Kronite.
Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired
Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day.
Equal Opportunity Employer
Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
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For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call1 (978) 250 9800.
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