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UKG (Ultimate Software Group) Senior Business Process Analyst in Lowell, Massachusetts

Senior Business Process Analyst

General information


Florida - Florida - Remote, Lowell - Massachusetts - USA, Massachusetts - Massachusetts - Remote, USA - USA - Remote, Weston - Florida - USA


Information Technology

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Description & Requirements


The Senior Business Process Analyst will be part of the Business Process team within the Corporate Information Technology organizations focused on supporting and enhancing our end to end business processes. The Senior Business Process Analyst will be meeting with different business stakeholders to identify and discuss key business areas and processes that require improvement. The ideal candidate will have experience with process mapping and process reengineering in areas including, but not limited to Lead to Opportunity, Quote to Cash, Finance and Customer Support. Subsequent duties include documenting existing processes (flows and narratives), analyzing existing processes, interviewing staff, gathering data, and creating new business business processes in line with business stakeholders’ expectations.

To ensure success as a Senior Business Process Analyst, you should have detailed knowledge of business workflows, excellent communication skills, and a highly adaptable approach along with an aptitude for end to end process definition. Ultimately, a top-class process analyst is able to identify and develop process strategies that meet and exceed business stakeholder expectations.

Essential Duties and Responsibilities

-Document all current state end to end business processes using business process modeling notations.

-Proactively identify opportunities for process efficiencies via process change.

-Lead process redesign workshops.

-Monitor process performance, provide ongoing feedback.

-Build and maintain relationships with corporate and regional stakeholder.

-Collaborate regularly with the global user community to understand new initiatives that could lead to new and/or updated processes.

-Proactively identify process adherence issues and corresponding training opportunities for the broader user community.

-Proactively identify opportunities for process efficiencies via system enhancements.

-Partner with business units and IT Business System Analysts to ensure system enhancements requirements are clear, documented and signed off.

-Collaborate with business units to ensure appropriate test plans are in place for each documented business process.


-7 - 12 years of experience as a business facing analyst

-Experience in Lead to Opportunity, Quote to Cash, Finance and Customer Support

-Expertise in business process modelling (BPMN preferred); expertise in business process modeling tools (Visio, iGrafx, Lucid charts, Bizagi )

-Demonstrated expertise with business process management; experience with Oracle EBS or other large ERP solutions; experience with or other large CRM solutions

-Experience with Cognos or other BI solutions Experience supporting a global organization; demonstrated ability to manage multiple priorities in a fast paced environment

-Strong verbal and written communication skills; proficient in documenting business requirements; experience with User Acceptance Testing

-Experience with Change Management activities; Lean/Six Sigma Certification

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO is the Law poster ( and its supplement .

View the Pay Transparency Nondiscrimination Provision (

UKG participates in E-Verify. View the E-Verify posters here ( .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.