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Wellforce Receivable Coordinator in Lowell, Massachusetts

Job is located at: 55 Technology Drive Lowell, MA 01851

The Receivable Coordinator position reports directly to the Manager of Billing Operations. Under general supervision, it will be the responsibility of the Receivable Coordinator to organize, execute, and track multiple processes. These processes are crucial for best practice to support the professional billing accounts in the Athena practice management system. Some of these processes include: patient statement work lists, unapplied credit balances, un-postable accounts receivable, the refund process, obtaining and loading necessary provider referrals, office related claim issues, and other billing related tasks as needed for multiple practices.

Duties & Responsibilities:

  • Accurately identifies individual patients, balances, claims, etc., in the Athena billing system by following levels of accuracy in accordance with provider group, department group, and patient demographic information.

  • Assist positively with all billing related patient and staff questions and phone inquiries. Participates in group call for all practices covered by the billing department (including payment collection and posting, when needed) and documents in detail within the Athena system on either a claim or patient account basis.

  • Daily, Weekly, and/or Monthly Payment Batch and Deposit Batch reconciliation when needed, (including Time of Service processing) following best practice protocols

  • Organize, execute, and track patient statement and collection work lists within the medical group

  • Run work lists for multiple departments and organize the call schedule

  • Contact patients in need of payment reminders (calls, letters, or other patient outreach regarding balances).

  • Track expected payments and coordinate appropriately with collection agency when needed.

  • Run unapplied credit balance reporting across multiple departments for best practice payment posting.

  • Review credit balances for accuracy.

  • Compare credit balances to outstanding balances on account and post when possible.

  • Initiate the patient refund process according to policy when a true overpayment has occurred.

  • Unpostables

  • Research unpostables for appropriate identification in the practice management system daily.

  • Re-route and/or assign payments, remittance, and/or correspondence.

  • Report on findings.

  • Referrals

  • Tracking referrals needed for specialist visits within the medical group.

  • Obtaining the needed referrals from PCP practices by phone, email, or fax.

  • Loading referrals to patient accounts in the practice management system.

  • Claims

  • Resolving claims on hold including but not limited to: demographic, insurance, self-pay, and referral related issues.

  • Performs other duties as assigned and assists Billing Supervisor and/or Manager of Business Operations with projects, implementations, billing reviews and/or audits as needed


  • High School Diploma or Equivalent Required

  • Some College or Associates Degree Preferred

  • 3-5 years of experience required, preferably in Healthcare billing

What We Offer:

  • Competitive salaries & benefits

  • 403(b) retirement plan with company match

  • Tuition reimbursement

  • Free on-campus parking

About Lowell General Hospital: Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.
We are also a proud member of Circle Health and in collaboration with the medical community it is our promise to provide our patients with Complete connected care SM Circle Health is an Equal Opportunity Employer.