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Tufts Medicine Public Safety Officer I in Lowell, Massachusetts

We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you.

Under general supervision of the supervisor, this position performs all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. Conduct proactive patrols of all hospital buildings and grounds: preventing fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures.

Hours: 40 hours per week, 2nd shift,​2:30pm - 10:30pm

Rotating weekends and holidays required

Must be available to train during the week for 2-3 weeks for orientation purposes

Job Description

Minimum Qualifications :

  1. High school diploma or equivalent.

  2. Valid state issued driver’s license.

Preferred Qualifications :

  1. Graduate of an approved law enforcement training program or Police Academy.

  2. Associates degree in Criminal Justice or related area.

  3. Experience in military, security, or police.

  4. Security or first responder certifications such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications.

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

  1. Performs basic public safety and security duties such as conducting internal and external patrols of all facilities and grounds, responding to and reporting on both routine and emergency calls for service, building alarms, restraining violent patients and/or visitors; monitors assigned area for suspicious activity, and screens vendors and visitors entering the facility.

  2. Provides escorts to patients, visitors, staff and others in conformance with established procedures.

  3. Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor, and documents via an incident report or work order for required follow up and resolution.

  4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.

  5. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engages all individuals without visible identification in an appropriate and courteous manner.

  6. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures.

  7. Maintains composure under stressful circumstances. Competent in all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.

  8. Provides excellent customer service by assisting and interacting with patients, visitors, and other Medical Center staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.

  9. Actively participates and coordinates investigations, conducts interviews, reviews recorded video, prepares case files, catalogs and secures evidence as required.

  10. Assists with all emergencies and disasters that may affect the Hospital, including: crowd control; evacuations and other responsibilities as directed by supervisors.

  11. Identifies and resolves problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts.

  12. Completes an accurate and comprehensive written incident report for any incident occurring upon hospital property; ensures compliance with established procedures.

  13. Enlists the support of a supervisor or assistance from fellow Officers when warranted.

  14. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, as well as to help foster a positive work environment.

  15. Completes all training requirements and courses established and/or provided by the department

Physical Requirements :

  1. Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.

  2. Climb multiple flights of stairs.

  3. Lift fifty (50) pounds alone.

  4. Able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required.

  5. Some exposure to the elements during regular rounds.

  6. Ability to work long, irregular, and odd hours required. Position may also require unanticipated overtime and hold overs to maintain minimum staffing levels from time to time.

  7. Possibility of injury due to eviction of unauthorized persons, restraint of violent patients, etc.

  8. Exposure to various areas containing hazardous material and radioactive substances when performing patrols.

  9. Frequent contact with patients, visitors, and employees.

  10. Ability to work in confined or open environments.

  11. Ability to work independently or in a team environment.

Skills & Abilities:

  1. Proficient in communicating, reading, and writing in English.

  2. Basic Computer Skills required.

  3. Ability to multi-task and meet established deadlines.

  4. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.

  5. Physically able to perform the duties and responsibilities outlined above.

  6. Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks).

  7. Trustworthy, helpful, friendly, courteous, and disciplined.

  8. Ability to become licensed as a Special State Police Officer.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .

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