South Middlesex Opportunity Council Program Advocate - LTLC in Lowell, Massachusetts
Why Work for LTLC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
- EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Engage clients and refer to services as appropriate.
Maintain a quiet, safe milieu.
Conduct initial assessments as requested by Manager on Duty.
Be proactive in greeting, directing and monitoring clients in the CGRC and other building areas.
Provide excellent customer service and answer client questions.
Support and assist Case Managers within the Opportunity Center.
Ensure that clients are signing in daily.
Serve as a resource to the CGRC staff in performing client-related tasks.
Provide feedback to the appropriate staff in working towards the collective goal of seamless client engagement
Learn new client assistance program such as SNAP and enroll clients as needed.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.
High School diploma or equivalent work experience.
Previous customer service experience preferred.
Must have a general understanding of the programs offered within SMOC
Must have an understanding of addition and recovery and be comfortable working with homeless/low income population.
Basic knowledge of computers including the internet and MS Office
Proven effective verbal & written communication skills.
Flexibility is a must.
Directly reports to the Triage Manager.
Direct reports of this position are None.
Ability to write/type.
Ability to communicate verbally.
Long periods of walking and standing.
As part of the responsibilities of this position the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace