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Wellforce Patient Service Representative in Lowell, Massachusetts

The Patient Service Representative under the supervision of a Patient Access Supervisor and is responsible for the admitting and registration process.

  • Interviews inpatients and outpatients with a courteous and professional demeanor to obtain accurate demographic and financial information for a medical record and billing third party payers and enters into hospital information systems.

  • Obtains all required signatures relevant to patient treatment, financial agreement, and regulatory requirements.

  • Coordinates with physicians, nursing homes, and outside agencies to obtain pertinent medical information. Accurately documents the patient’s stated complaint/admitting diagnosis and any procedures to be performed

  • Maintains knowledge of third party payers and/or managed care contractual requirements for pre-registration and registration. Selects the correct payer within the computer system and follows any necessary procedures for medical necessity, MSP questionnaires, pre-certification, or notification of admission as required by the payer.

  • If full information is not collected, notes are properly documented as to why the information was not collected or available.

  • Interacts with physicians, nursing units, and office staff in a courteous and professional manner.

  • Must maintain patient and hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations such as the HIPAA Privacy & Security Standards.

  • Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, number of registrations or calls processed, etc.

  • CHAA certification recommended.

Qualifications:

  • High School Diploma or equivalent required

  • Some College or Associates Degree preferred

  • 1 - 3 years of customer service experience preferred

What We Offer:

  • Competitive salaries & benefits

  • 403(b) retirement plan with company match

  • Tuition reimbursement

  • Free on-campus parking

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