CTG MyChart Service Desk Agent TEAM 2 in Lowell, Massachusetts
MyChart Service Desk Agent TEAM 2
Sep 05, 2023Post Date
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CTG is seeking remote MyChart Patient Portal agents to support patients with activating their accounts, resetting passwords, and navigating the MyChart Portal.
Provide Tier 1 support for MyChart issues reported by the patient community.
Thoroughly document each issue in the ticketing system accurately and effectively to ensure seamless communication between departments. This position will be taking Inbound calls.
• Previous experience working with an EHR (Electronic Healthcare Record) system
• Previous experience working in a healthcare setting as either a medical assistant or central scheduler
• Strong PC skills and can provide relevant examples of PC troubleshooting
• Bi-lingual with Spanish a plus (doesn’t have to be fluent)
• Strong interpersonal skills
• Good understanding of website navigation
• Good communication skills
• Previous experience working from home a plus
• 1 year supporting MyChart a plus
CTG is a leading provider of digital transformation solutions and services that accelerate clients project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. Its a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Service Technician
Education Level: High School Diploma/GED (±11 years)
Work Remote: Yes
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