Job Information
Magna L2 Technical Support Engineer in Lowell, Massachusetts
L2 Technical Support Engineer
Job Number: 68995
Group: Magna Corporate
Division: Mobility USA
Job Type: Permanent/Regular
Location:
Lowell, MASSACHUSETTS, US, 01854
Work Style:
Group Description
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.
Role Summary
Magna New Mobility is a startup inside Magna International, a mobility technology company and one of the largest automotive suppliers in the world. The New Mobility team is building a suite of new products and services to solve complex challenges associated with moving people and goods at scale. We are utilizing Magna’s technology building blocks and capabilities into new markets and use cases. So far we have advanced solutions in micromobility markets (eg Yulu, Yuma, Cartken, among others) and have other projects and target markets still in development around industrial material handling, commercial and autonomous vehicles.
Key Responsibilities
Resolve complex DevOps, IT, and infrastructure issues.
Handle escalated tickets and collaborate with development and operations teams.
Troubleshoot server issues, monitor performance, and conduct system maintenance.
Manage CI/CD pipelines, Docker, Kubernetes, and automation scripts.
Document and resolve incidents, participate in on-call rotation.
Work with Software and DevOps teams, maintain documentation, and provide training.
Key Qualifications/Requirements
Bachelor’s degree in Computer Science or related field, or equivalent experience.
3-5 years in a technical support role with a focus on DevOps, IT software, and infrastructure.
Relevant certifications are a plus.
Proficiency in Linux and kubernetes administration, cloud platforms (AWS preferred), and scripting languages.
Strong problem-solving, communication, and organizational skills.
Additional Information
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.