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MassHire Lowell Career Center Job Specialist IV/Supervisor in Lowell, Massachusetts

The Job Specialist IV assists in the operation of a unit of Employment Counselors, DVOP, and Job Specialists. The incumbent provides direct supervision to small group of subordinate employees in work/unit or other personnel providing services to DCS clients; interprets and explains operations rules and procedures; refers clients to various training and employment opportunities; administers interest, aptitude, and skill tests; enters data into various DCS computerized information systems; provides services to clients designated as members of \"special applicant groups?. The Job Specialist provides guidance and instruction regarding laws and regulations and DCS and Career Center policies, procedures, guidelines, and standards. He/she periodically reviews work to ensure compliance and conducts qualitative and quantitative analysis of the incumbent?s work performance. Duties include but are not limited to: Supervises subordinate employees by monitoring of assigned responsibilities and tasks to ensure compliance with agency rules, policies, procedures, and guidelines. Oversee a complex and extensive caseload which involves maintaining ongoing customer contact (minimum 30 days) to determine progress of job search and/or training until customer has found employment. Assist in the certification of eligibility for enrollment into WIOA, TRADE, National Emergency Grants and specialty funded services when needed. Verifies all documents to ensure justifications are properly contained for monitoring and compliance with DOL regulations and agency policies and procedures. Assists clients in gaining employment through case management, skill development and employment contacts. Explains to clients the proper preparation of agency forms, resumes, and cover letters; supervises job search activities; advises clients of program policies and procedures, service availability, rights and responsibilities and related services. Records and processes information regarding clients, employers, and services using appropriate DCS forms and properly inputs information to maintain DCS computer files and records. Works and coordinates unit activities with Career Center Operations and partner agencies.