Job Information
Tufts Medicine Inbound Coordinator PD in Lowell, Massachusetts
We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.
Why Join Us? At Tufts Medicine, we’re more than a health system – we’re a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. If that excites you, then you belong with us.
Competitive salaries & benefits
Medical, Dental, and Vision benefits that start on day one
403(b) retirement plan with company match
Tuition reimbursement
Clinical mobility tracks
Free on-campus parking
Location: Lowell General Hospital - 295 Varnum Street - Lowell, MA
Hours: Per Diem Requirements:
Work a minimum of 16 hours per month
This must include a minimum of two weekend shifts per month
Required to work a minimum of two weekend shifts per month
Required to work a minimum of 2 holidays per year including 1 between November - May and 1 between June - November
Job Overview
The RN Inbound Coordinator directs the campus destination of patients arriving to the Emergency Department (ED) via ambulance, nursing facilities, and physician office practices/Urgent Care clinics. The goal is to ensure patients are directed to the appropriate campus based on services needed, acuity levels, volumes and wait times.
Minimum Qualifications
Massachusetts RN Licensure.
3 Years of Emergency Department RN Experience.
Current Basic Life Support (BLS) Certification.
Duties and Responsibilities
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
Manages inbound calls from local private ambulance services and fire department ambulance services when transporting priority patients to the ED.
Monitors calls via a CMED radio for priority patients.
Utilizes designated systems to direct incoming traffic.
Directs the incoming ambulances, SNF and physician referrals to the appropriate campus with the best ability to promptly evaluate and provide services to the patient.
Assists with the scheduling, managing, and transporting of patients being discharged or transferred from the hospital campus.
Assists with the scheduling of A-10, BH-1, and MIH services.
Exceeds expectations for experience of callers in all communication methods (verbal or written).
Participates in performance improvement projects.
Communicates and coordinates effectively with other disciplines such as Communications Specialists, Charge Nurses, and ED Providers.
About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .