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Vinfen Community Support Worker in Lowell, Massachusetts

##Job Description

The Community Support Worker (CSW) provides intensive case management services in the Community Support Program (CSP) to individuals who have a mental health, substance use and/or co-occurring disorder that has required psychiatric hospitalization or the use of another 24- hour level of care, or has resulted in serious impairment with a risk of admission. These services are designed to be maximally flexible in supporting individuals to implement their clinical treatment plans and attain the skills and resources needed to maintain community tenure.

This position will be working at both the Lowell and Lawrence office.

The essential job duties/responsibilities of the position include but are not limited to the information listed:

  • Performs outreach to newly referred members to encourage program participation.
  • Coordinates the completion of the Intake, Assessment, and Treatment Plan.
  • Conducts initial and ongoing risk assessment, designs personal crisis management plans, relapse prevention and harm reduction strategies with team clinician.
  • Drives referrals to any community or social services that align with a member's needs and goals.
  • Collaborates closely with PCP and other providers, including but not limited to community resources, to assure appropriate referrals based on level of care needed which optimize outcomes and minimize risk.
  • Assists members in improving daily living skills so members are able to perform them independently or access services to support them in doing so.
  • Provides temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources (e.g., public transportation resources, PT-1, etc.).
  • Accompanies members to essential health care appointments, as needed.
  • Assists with obtaining benefits, housing, and health care.
  • Collaborates with Emergency Services Programs/Mobile Crisis Intervention (ESP/MCIs) and/or outpatient providers; including working with ESP/MCIs to develop, revise and/or utilize crisis prevention plans and/or safety plans.

Response to Covid-19

Vinfen continues to follow the guidelines determined by the Centers for Disease Control and Prevention, the Massachusetts Department of Public Health, and the Connecticut Department of Public Health. Vinfen leadership along with Vinfen's medical staff are closely monitoring the pandemic on a daily basis and make decisions that are best for the safety and well-being of the Vinfen community.

Our response to promote safety during the coronavirus includes:

  • Hiring process conducted via virtual and phone interviews
  • Virtual New Employee Orientation and Virtual training
  • Increased sanitation measures in all programs and group homes
  • PPE provided to all positions working closely with others
  • Restricting visitors in programs to reduce chances of exposure

Why Vinfen? We are committed to you! We offer great training, great benefits, career growth and job security!

Our comprehensive and generous benefits package includes:

  • A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
  • Competitive Medical, Dental and Vision plans
  • Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
  • Generous Vacation, Holiday, Personal and Sick Time Benefits
  • Flexible Spending Reimbursement Accounts (Health and Dependent care)
  • Educational Assistance and Remission Programs
  • $500 Employee Referral Bonus with no annual cap!
  • Other generous benefits and perks!

Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. To learn more about Vinfen, and/or to apply to this or other Vinfen positions, please visit our website at

My Job. My Community. My Vinfen.

Keyword: Direct Care, DSP, Direct Support Professional, group homes, Caregiver, Human Services, Health Care.


A high school diploma or equivalent required; BA/BS in human-services related field preferred.

Minimum of 3 years' care management or related experience with people with psychiatric conditions or SUD preferred. Preference given to bi-lingual/bi-cultural applicants and people with lived experience.

Driving is a requirement for this position using personal vehicle. You must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment.

Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check.


Monday - Friday 9 am - 5 pm

POSITION TYPE: Full time - Regular

Pay Rate: $42,000 / year

City: Lowell

State: Massachusetts