Massachusetts Jobs

Administrative Assistant I - Enrollment Management Duties and Responsibilities: Provide switchboard services, including timely responses to calls to the operator and the college\'s 800 line and Enrollment Communications voice mail, providing all callers with high quality, friendly, accurate, and efficient service and college information, from 9:00 am to 5:00 pm. Provide staff coverage for other departments, including admissions, student information center, and enrollment management. Possess full knowledge of Student Information Center roles and responsibilities to provide coverage as needed. Respond to student problems and requests, resolving issues concerning enrollment, retention, withdrawal, and transfer procedures where possible, referring callers to other appropriate personnel as necessary, maintaining a liaison with and following up with faculty, advisors, personal counselors, Admissions Office, Student Accounts Office, Health Services, Information Technologies, Enrollment Management Services, Student Information Centers, Student Activities, Financial Aid, Community Service department, and Divisional support staff to ensure problems have been addressed and resolved. Maintain knowledge of academic curricular programs and in-depth knowledge of the admissions processes relating to selective programs; explain entrance requirements for international students, and selective programs, including placement testing, course prerequisites, and transfer credit. Electronically scan student documents to Etrieve for the admissions office staff. Interview prospective students to add information to the prospective student database in the College\'s CRM System. Assist parents of students and explain the rights and procedures with regard to the Family Education Rights and Privacy Act. Verify student enrollment/graduation information to outside entities in accordance with established procedures. Respond to the designated college emergency line, deploying the calls to 911 or to MCC security. Provide information to students, faculty, and staff relating to enrollment services or other college matters via Avaya IP software, email, BANNER student information system, Navigate, MCC Portal, MCC Directory, MiddleNet, Microsoft Access, and DegreeWorks. Confer with the Registrar on matters of policy and procedures for complicated situations. Respond to subpoenas and custodial or non-custodial requests for information concerning confidential student records. Register students for credit and non-credit courses, verifying appropriate prerequisites, and schedule enrollment, registration, self-assessment, and advising appointments using Navigate system. Process add/drop, withdrawals, address changes, program changes, and name changes. Requirements: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate\'s or higher degree with a major in business administration, business management, or public administration may be substituted for the required experience.* II. An Associate\'s or higher degree with a major other than in business administration, business management, or public administration may be substituted for a maximum of one year of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed Experience with equity-minded work and/or understanding of individuals of diverse identities such as race, ethnicity, socioeconomic level, sexu l orientation, veterans