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Randstad Sr. Telecom Technician in Lexington, Massachusetts

Sr. Telecom Technician

job details:

  • location:Lexington, MA

  • salary:$38.90 - $48.90 per hour

  • date posted:Tuesday, May 4, 2021

  • job type:Contract

  • industry:Manufacturing

  • reference:838286

job description

Sr. Telecom Technician

job summary:

Description:

PURPOSE AND SCOPE:

The Sr. Telecom Technician provides voice communications technical support to Client Headquarters and modifies repairs and conducts preventive maintenance on internal/in-house telecommunications equipment and related systems. Assist in the development of new internal programs or modifications of current systems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Performs and coordinates moves, adds and changes as required.

  • Executes system upgrades, maintain appropriate inventory to support the user base, performs system backups on a regular schedule and performs preventative maintenance.

  • Provides customer training of the telecommunication features and functionality.

  • Analyzes test data and recommends hardware or software to purchase.

  • Troubleshoots and resolves repair issues and follows the proper escalation procedure to minimize downtime.

  • Installs and supports IP Soft Phone, VOIP and other voice applications.

  • May provide assistance to junior staff with more complex support tasks that require a higher level of understanding of functions, as directed by immediate supervisor.

  • May escalate issues to supervisor for resolution, as deemed necessary.

  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

  • Assist with various projects as assigned by direct supervisor.

  • Other duties as assigned.

  • Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

  • High School Diploma required; Associate's Degree desirable

EXPERIENCE AND REQUIRED SKILLS:

  • 2 - 4 years' related experience.

  • Experience of technical telephony troubleshooting required.

  • Telecommunications certificate preferred.

  • Working knowledge of Avaya PBX/Key systems required.

  • Personnel management/development courses or equivalent experience.

  • strong organizational skills.

  • strong PC skills, experience in Microsoft office.

  • Project management experience.

location: Lexington, Massachusetts

job type: Contract

salary: $38.90 - 48.90 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

  • Provides technical support with respect to telecommunications for all Client locations, including ordering, troubleshooting and maintenance.

  • Designs and configures voice communication systems, programs Avaya PBX systems and administers voice mail to support user requirements.

  • Consults with and advises other department managers and/or directors throughout the country in the use and utilization of all voice systems, services and technologies.

qualifications:

  • Experience level: Experienced

  • Minimum 2 years of experience

  • Education: Bachelors

skills:

  • Telecom Technician

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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