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ConvaTec Senior User Experience Designer in Lexington, Massachusetts

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE: CTEC). To learn more about Convatec, please visit

At ConvaTec, we are transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We are aiming for nothing short of excellence. Join us as a Senior Human Factors Engineer, and you will do the same.

About the role:

We are pioneering human-centered innovation to improve the lives of people with deeply personal and challenging medical conditions. You will bring a prominent level of empathy to the role, to find timely solutions for our customers’ changing needs. You are a critical addition to our User Insights & Design team (UID) to meet this challenge.

Come and join our growing UX function in User Insights & Design team

You have the freedom to explore, and to shape a growing HF team that delivers. You are passionate about harnessing creativity within a fast-paced, forward-thinking team that is unafraid to make things happen to create a difference in someone’s life.

As our new Senior User Experience Designer, we are looking for:

A trusted collaborator . A ‘people person’ and natural team player – you are part of a highly capable, close-knit team, and spearhead frequent collaborations with external project partners. You will facilitate interactions with multidisciplinary leaders across the organization, including design, marketing, medical and engineering, with the ability to influence their trajectories in a rapidly changing environment when a situation calls for it.

An insightful problem solver . You thrive on a start-up mentality that supports creative problem solving and the agility to pivot and reinvent when necessary. You prefer to get stuck in, probing real problems to build useful solutions for a wide spectrum of users from well-trained medical professionals to home-based patients/caregivers and a myriad usage scenario. You are sensitive to intricate cultural nuances across global markets to deliver differentiated solutions.

A meticulous master . A self-motivated, curious, and meticulous person, you are knowledgeable within your field. While leading day-to-day activities, including research and usability testing, you are also able to leverage your expertise and experience to create systematic frameworks for the methodical design and execution of the company’s vision.

A passionate evangelist . You deeply value the human factor and are dedicated to sharing your knowledge and beliefs with those around you. You actively foster an environment for open dialogue and learning to enrich the collective understanding to drive positive change.

Key Responsibilities:

  • Drive and work alongside other members of the design and development teams on the end-to-end design and research of our products

  • Actively collaborate and communicate with cross-functional teams, management, and research on complex user flows and to translate business and user needs into a delightful experience

  • Create low-fidelity wireframes, high-fidelity wireframes, clickable prototypes, journey maps, user flows, user personas, affinity maps, and other artifacts

  • Lead the development, maintenance, and enhancement of our design system, ensuring it remains up-to-date, consistent, and accessible.

  • Develop ergonomic design concepts with user interface design considerations.

  • Conduct user needs analysis, task flow analysis, interface analysis/design, product usability evaluations, test support, and problem resolution.

  • Conduct human factors applied research in the development of new products. May act as an internal consultant providing technical guidance on new product development and enhancement.

  • Manage projects and processes, work independently with limited supervision.

  • Coach and review work of junior level professionals.

  • Ability to address and resolve issues which may be difficult and complex.


Min 3 years relevant working experience as digital product designer.

You are masterful in Figma or similar creative tools.

You approach design challenges with a creative and analytical mindset, finding elegant solutions to complex problems.

You can clearly articulate how your design solutions will impact business metrics and user behaviors; able to defend decisions to senior stakeholders.

You are able to stay organized, execute deliverables, and meet deadlines with little oversight.

About us

We offer you a position in a dynamic and global company with great benefits and flexibilities for the employees. You will be a part of a great community where we help and support each other, continuously building competences and network.

The 5 pillars of our corporate strategy: Focus, Innovate, Simplify, Build & Execute.

Interviews will be conducted continuously, so we encourage you to submit your application as soon possible. You do not need to attach a cover letter with your application, but please include your motivation for applying for the job in your CV.

We look forward to hear from you!

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!