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Children's Hospital Boston @ Waltham Patient Experience Representative in Lexington, Massachusetts

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Job Summary *PER Positions are currently eligible for a Sign-on Bonus of $1,500 for full time positions (prorated for part-time positions)* This Patient Experience Representative will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations for a busy multidisciplinary clinic Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients for visits across multiple specialties and supporting the patient encounter May assist patients and families with BCH Patient Portal and telehealth visit troubleshooting Check In / Check Out: Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisor Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling Administrative: Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Process Improvement: Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement Assisting in implementing change in internal systems and procedures To qualify, you must have: High School Diploma / GED required. Bachelor's degree preferred Previous customer service or administrative experience preferred Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations Ability to work with diverse internal and external constituencies Probable Schedule: Monday -Friday, with availability to work between 7:00a -6:00p Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs. Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.