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Softworld IT Support Specialist in Lexington, Massachusetts

IT Support Specialist

Lexington, MA

02421

Posted: 10/16/2020

2020-10-16 2020-11-28

Employment Type: Contract to Hire

Industry: IT

Job Number: 233394

Job Description

IT Support Specialist

  • IT Support Specialist required for a 6 month contract to hire position open in Lexington, MA (with travel to Wilmington, MA site as well)

  • Responsible for ensuring continuity of IT services for users by providing the technical expertise, assistance and project coordination necessary to deploy, configure and support computer hardware/software products including peripherals, desk/mobile phones and desktop/conference room based audio/video.

  • Provide front line helpdesk support

  • Deploy, upgrade and configure PCs/tablets/printers/desk phones/smartphones and other end user related computer/networking peripherals

  • End user application installation, support, training centered around the Office suite, other productivity applications and various scientific software packages

  • Work closely with other IT staff and outside vendors to ensure continuity and a high level of service

  • Provide technical assistance and advice to users as needed

  • Support audio/video systems used on desktop and in the conference rooms throughout the company offices

  • Assist with the modification and development of documentation to support the IT function

  • Stay abreast of the latest developments in IT

  • Other responsibilities and projects as needed

Required Skills:

  • 4+ years of relevant work experience

  • Hardware: desktops, laptops, printers, tablets, desk phones, smartphones, other computer peripherals, network switches

  • Operating Systems: Windows 7/8, Windows Server 2008/2012, OSX

  • Basic networking (switching, VLANs)

  • Support of various instrument based and non-instrument based scientific/research software

  • BA or AA Degree in Computer Science

  • Strong interpersonal skills

  • Excellent communication and listening skills

  • Flexibility, well organized and excellent attention to detail

  • Must enjoy working as part of a small team and approach work with a “ can-do” attitude

PLEASE NOTE: 3RD PARTIES/SUBCONTRACTORS/SUBCONTRACT AGENCIES ARE NOT ELIGIBLE FOR THIS POSITION. SUBCONTRACT AGENCIES NEED NOT APPLY.

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