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Montachusett Home Care PT Provider Liaison – Quality and Contracts in Leominster, Massachusetts

Position Overview: The Provider Liaison acts as the liaison between the consumers, providers, and case managers by: providing support through ensuring rapid and successful implementation of services for all MHCC consumers, tracking implementation of services, contacting consumers within designated timeframe after start of service to ensure satisfaction and resolve complaints, and contacting consumers routinely regarding their services to ensure satisfaction and resolve complaints.

Responsibilities include: This position supports elders so that they can stay in their own home by linking them to providers who can provide in home supports. This position will also follow up with elders to ensure that they are satisfied with the services that they are receiving. Perform data entry for all services, filing, assist as needed with vendor auditing, which includes scheduling, and assembling audit packages.

Qualifications: The ideal candidate will have excellent:

  • Superior customer service skills

  • Communication skills

  • Detailed-Oriented

  • Must be computer literate

  • Interpersonal skills

  • Collaborative and independent work style

  • Strong work ethic

  • Attention to detail

Minimum of high school degree or equivalent. An associate?s degree in human services or a related field is preferred. Knowledge of basic medical, mental health, social service delivery systems, as well as acceptable record keeping practices is essential.

Compensation and Benefits:

This is 17 hour-per-week position with competitive pay, mileage reimbursement, excellent work environment and an outstanding benefits package, including generous paid time off, and employee referral bonuses!

Montachusett Home Care is an AA/EOE employer committed to a diverse workforce.

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