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YWCA Central Massachusetts COMMUNITY SERVICES ADVOCATE in Leominster, Massachusetts


Job Details

Job Location

YWCA Central Massachusetts - North Central Mass - Leominster, MA

Education Level

4 Year Degree

Salary Range

$18.00 - $18.00 Hourly

Travel Percentage


Job Shift


Job Category

Nonprofit - Social Services


As a Community Based Services Advocate you will provide services to victims of domestic violence; to include providing crisis intervention, individual and group advocacy/counseling for victims and identifying high risk clients; providing education activities and training presentations to the community arenas with a specific focus on curriculum on healthy relationships, child abuse, bullying, teen dating violence, and domestic violence; establishing a process of changing the attitudes and beliefs of the community with activities designed to actively promote healthy, non-violent relationships and addressing the factors that condone intimate partner violence with a consistent and systemic approach. Flexible hours required with a valid driver’s license.


  • Provide crisis intervention services, individual and group advocacy to victims of domestic violence in the community and/or agency

  • Establish and maintain relationships with schools, community agencies and faith-based organizations for collaboration purposes and for facilitation of community education in their realms

  • Enter and maintain data outcomes for various funders

  • Assessment of clients for high risk; shelter and related services

  • Maintain principles of confidentiality

  • Provide consultation to police departments as needed for the High Risk Response Team

  • Provide outreach services to clients referred from SAFEPLAN Advocates

  • Provide and answer hotline calls as needed and assist local police departments

  • Participate in the local CCRN as needed

  • Maintain written documentation for client records per policy

  • Collect and maintain required monthly statistics

  • Attend agency meetings and in-service trainings, as required

  • Participate in agency trainings, meetings, and community education presentations

  • Develop and maintain community resource contacts

  • Adhere to all YWCA/Battered Women's Resources/Daybreak Policies and Procedures

  • Other tasks as assigned by the Director


  • Bachelor’s Degree in related field such as Human Services, Counseling, or Social Services

  • Bilingual Spanish/English required

  • Knowledge of domestic violence and/or family violence and related issues such as substance abuse and mental health, crisis intervention, individual and group counseling, community development, and education

  • Experience working with diverse populations

  • Demonstrated ability to work cooperatively with other professionals and team members

  • Ability to maintain professional boundaries and client confidentiality

  • Empathetic, non-judgmental and active listening skills

  • Ability to assess and intervene in crisis situations

  • Excellent written and oral communication skills

  • Organized; innovative

  • Knowledge of community resources

  • Excellent computer skills required

  • Public speaking skills with large groups of all ages

Survivors of domestic or sexual violence, people of color, people with disabilities, people who are bilingual/bicultural, and members of the LGBTQ community are strongly encouraged to apply.

YWCA is an affirmative action/equal employment opportunity employer.