Job Information
Boston Symphony Orchestra at Tanglewood Guide in Lenox, Massachusetts
About Tanglewood In 1940, the Berkshire Music Center (now the Tanglewood Music Center) began its operations. Home to the famous Boston Symphony Orchestra, and the site of one of the world\'s best-known music festivals, Tanglewood hosts the Festival of Contemporary Music, along with many other events including concerts of various genres from jazz to pop. Today, Tanglewood annually draws over 350,000 visitors. Each season offers not only a vast quantity of music, but also a vast range of musical forms and styles, all of it presented with a regard for artistic excellence that makes the festival unique. Required Education and Experience - Act as the first point of contact for patrons visiting Tanglewood. Interact with patrons in person and over the phone, providing information and assistance, and helping to ensure a positive experience for all guests. You will meet and greet the public, help orient them to the grounds and offer guidance to all public activities at Tanglewood, handle a large volume of customer service calls and face-to-face interactions, as well as actively participate in information outreach toward the organization\'s patrons. - Daily customer service duties include, but are not limited to: public information and concert information; promotion of Boston Symphony Orchestra, Boston Pops, and Popular Artist events; acting as a customer service interface between the public, the box office, Tanglewood Music Center, and marketing departments. - Staff backstage areas at performance venues - monitor access to restricted areas during concerts and rehearsals. Manage the backstage lists for BSO concerts and recitals and help to ensure the privacy of guest artists. - Position requires front-line customer service support for both the organization and its patrons at Tanglewood. Weekly office shifts assisting various executives at the BSO included. - Must have excellent personal skills, and be willing to greet all patrons with warmth and enthusiasm The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.