Massachusetts Jobs

High Lawn Farm is seeking a full-time Retail Manager to lead our farm store team and manage our retail day-to-day operations. A strong candidate for this position is a self-starter and has a passion for high-quality foods, especially dairy products, and local agriculture. It is essential that this candidate exhibits strong communication skills, and is prepared to lead by example, in a hands-on fashion. This role contributes toward the sustainability of overall farm function and supports the connection of our unique cow-to-cone experience on our idyllic farmstead. The retail manager will oversee all aspects of farm store sales, staff management, inventory control, customer service, and coordinating pop-up events and farmers markets. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: - Management of year-round and seasonal retail store and farmers\' market staff, including hiring, scheduling, training, and assessing performance - Maintain a clean and organized store environment as well as merchandising, fronting/ facing products, and maintaining FIFO of all products - Cutting, wrapping, and preparing cheese for retail sale and preparation of RTE food, including prep + cooking of sandwiches, scooping ice cream, and making cheese plates and milkshakes - Management of retail e-commerce, including pick-up and shipping orders - Answering customer questions & emails while upholding excellent customer service standards - Management of purchasing, inventory control, and pricing - Generate sales and waste reports, review sales data and KPIs to identify opportunities and monitor progress toward goals - Collaborate with farm production and marketing teams to provide feedback, plan promotions, and agri-tourism events - Troubleshoot and problem-solve retail-related challenges with management team COMPENSATION & BENEFITS: Salary is commensurate with experience. Benefits include employee discounts, weekly milk stipends, health insurance, Aflac, matching 401(k) retirement plan, paid sick, and vacation time. REQUIREMENTS: Applicants must have management experience and a solid understanding of food safety, customer service, and knowledge of cheese and specialty foods. Candidates must have an active driver\'s license and the ability to lift up to 45 lbs and obtain/ hold active food safety certifications, including but not limited to: ServSafe Food Manager, MA Allergen Awareness, and Choke-Safe training. This position requires most weekends and holidays. Relocation support can be considered. Strong candidates for this position will have experience in retail, hospitality, cheesemongering, and/or agriculture education .