Lawrence General Hospital Patient Access Representative in Lawrence, Massachusetts
As the Patient Access Representative, you will perform all tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met.
Duties and Responsibilities:
Perform accurate registration and insurance verification, ensuring collection of all critical data elements necessary for proper patient identification for registration and billing.
Communicate in a professional, positive and respectful manner with patients and offices and provide consistent excellent customer service in a variety of situations.
Complies with point-of-service cash collections, balancing, batching, and depositing in accordance with Hospital policies.
Review error reports provided and correct errors before end of shift.
Manage all incoming calls into the department and distribute them as necessary.
Complete other duties as assigned.
High School diploma
Computer and typing experience
Customer service skills
Prior experience working directly with the public in a healthcare patient access environment.
Prior knowledge of third-party insurance and medical terminology.
English/Spanish bilingual is preferred
Bilingual English-Spanish highly encouraged to apply
Flexible schedules available! Additional pay differential for Nights and Weekends!