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Lawrence General Hospital Patient Access Representative in Lawrence, Massachusetts

As the Patient Access Representative, you will perform all tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met.

Duties and Responsibilities:

  • Perform accurate registration and insurance verification, ensuring collection of all critical data elements necessary for proper patient identification for registration and billing.

  • Communicate in a professional, positive and respectful manner with patients and offices and provide consistent excellent customer service in a variety of situations.

  • Complies with point-of-service cash collections, balancing, batching, and depositing in accordance with Hospital policies.

  • Review error reports provided and correct errors before end of shift.

  • Manage all incoming calls into the department and distribute them as necessary.

  • Complete other duties as assigned.


  • High School diploma

  • Computer and typing experience

  • Customer service skills


  • Prior experience working directly with the public in a healthcare patient access environment.

  • Prior knowledge of third-party insurance and medical terminology.

  • English/Spanish bilingual is preferred

Bilingual English-Spanish highly encouraged to apply

Flexible schedules available! Additional pay differential for Nights and Weekends!