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Vitra Health Operations Team Lead - Home Health Care in Lawrence, Massachusetts

About the Role:

Our company is growing, and we believe that our team is the key to our success! We are looking for a motivated, strategic, and people first-oriented Operations Team Lead to support our field staff in organization and compliance.

We require all employees to be fully vaccinated against COVID-19. You may be exempt from this requirement if you qualify for a limited exemption because of a medical condition or a sincerely held religious belief. We will do our best to work with each and every individual to discuss their needs, exemptions, and necessary accommodations.

Operations Team Lead Benefits and Perks:

  • Health Insurance with a 75% employer contribution

  • Dental and Vision Benefits

  • Supplemental Benefits including; Life, Accident, Critical Illness and Disability Insurance

  • 401K with a company match

  • Generous Paid-Time-Off

  • Competitive pay rate

  • Wellness & Self Care Benefit

  • Supportive team structure and company culture with a focus on work/life balance

  • Upward career movement and growth

Operations Team Lead Essential Functions:

  • Assists all staff in maintaining client data

  • Correcting/updating data in Master or Salesforce with timeliness is paramount

  • Supporting admissions by ensuring new clients are entered properly in all department workflows

  • Receives updates from other specialists and updates necessary data sources/staff as needed

  • Triages all incoming communication

  • Assists Clinical Team Lead in fielding payment questions or other questions/concerns

  • Assists with creation of internal forms and communications

  • Manages authorizations for new and existing clients

  • Timely collection of med docs

  • Timely submission of authorization and reauthorizations

  • Performs other duties as assigned

  • Operations Team Lead Requirements:

  • Bachelors degree required *

  • Previous experience in home health care or other branch of health care preferred

  • Supervisory experience preferred

  • Excellent interpersonal and communication skills required

  • Relevant experience, preferably in healthcare, business, or sales preferred

  • Creative problem-solving skills

  • Demonstrated success with data-driven outcomes

  • Customer service mentality

  • Excellent time management skills

About Us:

Vitra Health is a Home Health Care and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company which was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone's parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.