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Vitra Health Operations Associate Home Health Care in Lawrence, Massachusetts

About the Role: Operations Associate

Our company is growing, and we believe that our team is the key to our success! We are looking for a motivated, organized, and people first-oriented Operations Associate to ensure timely submission of medical documentation and insurance authorization requests.

We require all employees to be fully vaccinated against COVID-19. You may be exempt from this requirement if you qualify for a limited exemption because of a medical condition or a sincerely held religious belief. We will do our best to work with each and every individual to discuss their needs, exemptions, and necessary accommodations.

Operations Associate Benefits and Perks:

  • Health Insurance with a 75% employer contribution

  • Dental and Vision Benefits

  • Supplemental Benefits including; Life, Accident, Critical Illness and Disability Insurance

  • 401K with a company match

  • Generous Paid-Time-Off

  • Competitive pay rate

  • Wellness & Self Care Benefit

  • Supportive team structure and company culture with a focus on work/life balance

  • Upward career movement and growth

Operations Associate Essential Functions:

  • Works with Operations Lead to ensure incoming and existing clients have updated medical docs in charts

  • Ensures timely submission of medical documentation and authorizations requests

  • Assists with administrative tasks including answering phones, directing calls, email correspondence, photocopying, sending faxes, scanning, filing, etc.

  • Escalates client concerns and/or progress concerns to management as necessary

  • Maintains confidentiality of records in compliance with applicable laws and regulations

  • Review incoming intake paperwork, prepare all required forms, and send initial requests for medical documentation

  • Maintain database of Primary Care Provider contact information and confirm eligibility as MassHealth Providers

  • Complete a high level of calls to doctor's office and hospitals to ensure timely return of outstanding documents

  • Employ outstanding time management skills to ensure all new cases have forms sent out in a timely fashion while performing regular follow up on all outstanding requests

  • Prioritization of workload based on clients' length of time in and progress through the intake process

  • Performs any other duties as assigned

Operations Associate Requirements:

  • Bachelors degree required *

  • Fluency in English and Spanish preferred

  • Previous experience in home health care or other branch of health care preferred

  • Excellent interpersonal and communication skills required

  • 2+ years prior experience with high volume record processing required

  • Creative problem-solving skills

  • Demonstrated success with data-driven outcomes

  • Customer service mentality

  • Excellent time management skills

About Us:

Vitra Health is a Home Health Care and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company which was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone's parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.

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