Lahey Health Interpreter in Lawrence, Massachusetts
Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.
About the Job
Under the general supervision of the Operations Manager and within established clinic and departmental policies and procedures, performs client interpreting and scheduling functions as determined by business needs. Interprets for clients and families with limited or no English language proficiency in their interactions with care providers and other clinic personnel.
The Interpreter's Responsibilities are:
Interprets for clients and guardians with limited or no English language proficiency in their interactions with care providers and other clinic personnel.
Translates complex and/or sensitive behavioral health and personal information including but not limited to treatment and discharge plans, prescriptions and medical, social and psychological assessments. Provide translation of simple documents and letters.
Assists clients in scheduling appointments, resolving billing problems and other related matters.
Identifies, assesses and facilitates understanding of cultural differences impacting communication. Focus on Culturally and Linguistically Appropriate Services (CLAS) standards in Health and Healthcare which include: equitable care for all individuals, support reduction in health disparities, support services that align with the needs of the individuals served, require communication assistance, promote accessibility and non discriminatory practices.
Prepares written translations of individual client instructions as well as translates other hospital literature for clients as instructed by the Supervisor
Provides education and training to staff on subjects such as working effectively with an interpreter and cross cultural communication as needed. Assists in development, preparation and presentation of training materials.
Maintains records of daily activities.
Works as a team with staff within the clinic.
Maintains computerized records of daily activities, including diary of daily patient transactions, statistics and details of encounters.
Maintains professional competency through participation in professional organizations, attendance at conferences, seminars and other continuing education programs and through independent study yearly.
Bachelor Degree preferred or equivalent. Health Care Interpreter Training Certificate
Preferred National Certification for Healthcare Interpreters (for available languages)
Experience in interpretation and translation in a healthcare setting preferred
Fluency in oral and written in both, target and source languages. Knowledge of healthcare policies, interpreters Standard of Practice and Ethics. Consecutive, simultaneous and sight interpreting. Ability to keep data collection and to maintain formal documentation systems. Enthusiastic and high sense of teamwork. Ability to maintain confidentiality.
Schedule: Full time, 40 hours per week
Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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