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Greater Lawrence Community Action Council Housing Case Worker in Lawrence, Massachusetts

Under the supervision of the Housing Manger, the Housing Case Worker is responsible for assistingfamilies in identifying appropriate housing and supportive services on a long-term basis. The Housing Case Worker is responsible for implementation and oversight of landlord relationships, lease programs, case management for those living in permanent supportive housing. Essential functions of the job include: finding and retaining housing; identifying sources of housing funding; housing-based education, credit/budgeting and basic skills counseling, and linkage to appropriate related community resources. The Housing Case Worker must be able to develop strong working relationships with client population, be able to relate to individuals making significant life decisions, and be supportive of individuals' increasing independence.

Essential Functions/Key Responsibilities:

➢ Housing counseling

o Works with clients to develop individualized housing plans;

o Assists clients with housing applications, completes supportive and subsidized housing paperwork, surveys rental market for affordable housing, and advocates for clients with prospective landlords.

➢ Develops housing listing for clients in Lawrence and surrounding areas and coordinates moves to permanent housing.

➢ Maintains client records

o Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with program and agency guidelines;

o Maintains client related data and case notes in the ENGAGE system, or any other data system as required by program;

o Prepares case management related reports including but not limited to outcomes, challenges, successes, etc.

➢ Home visits/ client follow-up

o Continually monitors and evaluates each client’s progression through their housing case management plan, and develop corrective action revisions to the plan as needed;

➢ Landlord/tenant relations and recruitment

o Maintains a working relationship with all landlords and management companies where clients reside

o Recruits apartment owners

o Provides tenant training for clients

o Provides mediation services for landlords/tenants

➢ Support and referral services

o Provides financial assistance by referring clients to the RAFT program and to other special rental assistance grant programs;

o Complete RAFT, ESG, Home base and other housing applications/processes.

o Assists in completing Section 8 applications, rental applications, leases, letters to tenants, landlords, housing authorities or housing court;

o Organizes educational workshops on tenants’ rights and responsibilities, housing discriminations, landlord/tenant communications, setting individual and reasonable goals, etc.

o Refer to community resources., ie WIC, LIHEAP, SNAP, Furniture, clothing

➢ Ensures compliance with all agency policies

➢ Other as required by the position

Skills & Qualifications:

• Bachelor's degree in human services, education, communications or related field.

• Five years of experience providing services to low-income population

• Experience in the provision of housing services preferred

• Knowledge of housing related resources, housing rights issues, and the Continuum of Care for homeless persons

• Must be bilingual (English/Spanish).

• Excellent written and oral communication skills.

• Skills in human relations and counseling.

• Must have proficient computer skills in Microsoft Office and familiar with maintaining a database.

• Must be committed to providing effective customer/client service and demonstrate self-initiative.

• Must be able to work independently as well as part of a team.

• Must be able to interact with highly diversified clientele and be able to work in a high volume office environment.

• Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.

• Must have own transportation and a valid driver’s license.


Supervisory Responsibility: None

Travel: May be required

Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.


GLCAC offers a competitive and comprehensive benefit package to our employees and their families, with the flexibility to select a plan that meets their needs as well as establish a foundation for financial security. Benefits include for eligible staff:

  • Health Insurance

  • Dental Coverage

  • Flexible Spending Account (FSA)

  • Dependent Care Assistance Program (DCAP)

  • Life/Disability Insurance

  • Voluntary Tax-deferred Retirement Plan/Company Match

  • Direct Deposit

  • Voluntary Vision Coverage

  • Paid Time Off Plans

  • 12 Observed Holidays

  • Paid Parental Leave

  • EAP and Wellness Programs

  • Discounted Homeowner’s, Renter’s and Car Insurance

GLCAC Workplace Anti-Discrimination and Equal Employment Opportunity Policy:

The policy of GLCAC is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).

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