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Beth Israel Lahey Health Enrollment Specialist, Community Behavioral Health Center (CBHC) in Lawrence, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Enrollment Specialist - Lawrence CBHC Program

Job Description:

As a member of the Entry Team, the enrollment specialist serves as one of the first points of contact for individuals seeking services through the Community Behavioral Health Center (CBHC). The enrollment specialist communicates with the client or designee to obtain the payer eligibility and assign the proper insurance benefits and complete financial documentation


  • Interviews clients or designees to accurately and comprehensively collect client demographic and insurance information and enters into the agency's EHR

  • Scans documents, when applicable, into the electronic system/file

  • For existing clients, verifies client identifier to ensure the correct medial record is retrieved

  • Researches client insurance plan and verifies insurance eligibility

  • Enrolls client into the appropriate program/service in the agency’s EHR

  • Collects co-payments when appropriate and required (?)

  • Answers common, non-clinical / complex questions and escalates questions as appropriate

  • Responsible for transfer of viral client information for shift changes


  • High School Diploma / GED, a minimum of 1 yr. Experience in a related field; multitasking, time management and strong attention to detail are essential.

  • Knowledge of billing practices preferred

  • Excellent customer service skills

Schedule: FT, 40 hrs, M-F (9AM-5:30PM)

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled