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Girl Scouts of America Volunteer Support Specialist in Hybrid/Middleboro, Massachusetts

Volunteer Support Specialist

Council: Girl Scouts Of Eastern Massachusetts

Job Location: MA - Hybrid/Middleboro

Salary Range: Not Available

Employment Type: Full-Time (Regular)

Job #: 8196

Post Date: 9/5/2023

Job Summary

Note: This role will support the area south of Boston to include cities and towns such as Scituate, Mansfield, Bridgewater, Brockton and Duxbury.

Girl Scouts of Eastern Massachusetts (GSEMA) has a full-time opportunity available as a Volunteer Support Specialist. Reporting to the Associate Director of Volunteer Support, the Volunteer Support Specialist is responsible for providing excellent customer service to Girl Scout volunteers.

This position is a flexible hybrid work arrangement, with a GSEMA office located in Middleboro. This position requires 50% travel within the council service area.

Supporting the volunteers in the region south of Boston, and with a focus on membership retention and support in an assigned geographic area, the Volunteer Support Specialist works collaboratively to ensure volunteers are prepared to deliver a high-quality Girl Scout Leadership Experience.

As a member of a collaborative team you will:

• Offer in-person support to volunteers that may include night and weekend activities

• Manage and mentor service unit (community leadership) volunteers

• Collaborate cross-departmentally to recommend volunteers for additional opportunities and to deliver the Girl Scout Leadership Experience, including promoting volunteer trainings, programs, events, camp, travel and troop volunteerism

• Proactively retain Girl Scout membership through strategic initiatives

• Utilize formal and informal strategies to celebrate and appreciate volunteers; Assist in planning, promoting and delivering signature volunteer events annually

• Oversee resolution of member conflicts when necessary, and appropriately report more sensitive issues to senior staff

• Utilize Salesforce to consistently document member communications

Amazing benefits of this role:

• Flexible hybrid working arrangement, typically 37.5 hours per week

• Full benefits, including medical, dental, retirement savings, paid vacation, sick leave, paid holidays and more

Job Qualifications

Here is what you’ll need to succeed in this role:

• Work equivalent experience in a membership organization or experience in a related field with experience in volunteer management and support

• Ability to work a flexible schedule, including evenings and weekends for events.

• Ability to effectively identify, analyze, and solve practical problems and successfully manage a variety of variables and personalities; ability to adapt in a changing environment. Ability to use sound judgment in decision-making and to work independently

• Ability to communicate clearly both orally and in writing.

• Have strong decision-making and conflict-resolution skills

• Highly proficient in the use of Microsoft Windows and Office software; adept at utilizing social networking

• Strong public relations skills and ability to develop community collaborations.

A plus if you:

• Have bilingual skills or

• Have experience utilizing Salesforce

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Special Instructions

For more information, please contact the council directly.

How to Apply


Girl Scouts of Eastern Massachusetts

265 Beaver StreetWaltham, MA 02346

Toll Free Phone #: 844-306-4736Fax #: 508-923-7676 Web Site: