Massachusetts Jobs

Responsible for the successful administration of the SNO Mass program to help families with mobile vouchers access housing in areas of opportunity. This position is the key point of contact for owners participating in HAC\'s Leased Housing Program. The individual is expected to build and maintain strong relationships with owners. The individual is responsible for processing moves, rent requests and reasonable rent determinations for new and existing units. Essential Functions SNO Mass Coordination and delivery of SNO Mass Services, including outreach, intake/assessment, case management, housing search and placement and stabilization Motivational coaching and counseling Leading/Delivering workshops and trainings to address housing barriers Landlord Support and Recruitment Internal Coordination of Leasing and Inspection Staff Processes recertification and interim requests for assigned SNO Mass participants Rent increase requests and Requests for Tenancy Approvals (RFTA) Receive, review and track all rent increase requests Conduct reasonable rent determinations; Obtains applicable approvals for rents outside of the comparable range; Complete rent burden determination; Negotiate rent with landlords where applicable; Approve and deny rent increase requests; Accurately report client data on HUD Form Receives Requests for Tenancy Approval and reviews Leasing Packets for completeness; Accurately calculates rents, tenant and housing assistance portions, utility allowance; applies correct payment standard, subsidy standard and utility allowance schedule; Reviews proposed leases for compliance; Prepares HAP contracts (with HUD-required Tenancy Addendum); Reviews documents for original signatures and internal consistency (particularly with respect to who pays for various utilities); Completes the move-in process; Sets up complete and accurate files with all necessary leasing documents; and Enters correct information and forwards accurate and timely file to the applicable Program Counselor. Owner Liaison Assist owners in complying with program requirements; Receives and responds to inquiries and complaints from landlords/owners; Processes changes in ownership; Prepares written responses as needed; and Resolves problems and minor owner issues. Maintain current and working understanding of applicable state and federal policies and Maintain current and working understanding of HAC\'s internal procedures and policies to effectively administer the programs. Meet all deadlines to ensure compliance with regulations. On-going monitoring of status recorded in database to ensure compliance with EOHLC standards (OTC, suppressions etc.) Ensure error rates fall below EOHLC benchmark requirements. Work in cooperation with inspectors to ensure timely initial Complete proactive outreach to potential new landlords that may include phone calls, mailings, or in-person events. Coordinate with HCEC staff on Landlord Education offerings and referrals. See Additional Duties when applying Required Qualifications, Education, and Experience Exceptional organizational and time-management skills Counseling and assessment skills. Familiarity with the region (e.g., transportation, school systems, amenities, services). Valid Massachusetts driver\'s license. Effective communication skills, both written and verbal. Proficiency in PC-based computer software. The ability to meet deadlines, be able to comprehend and utilize complex program regulations and procedures, and be sensitive to confidential issues and to the needs of households with low-income. Required Certifications HCV Occupancy Certification HCV Rent Calculation Certification Fair Housing & Reasonable Accommodation Certification Preferred Qualifications, Education, and Experience Bachelor\'s Degree 3 years\' experience in social services/case management, customer service or experience in real estate, subsidized housing pro