Job Information
Cape Cod Five Cents Savings Bank Relationship Banker in Hyannis, Massachusetts
In this customer-centric role, the Relationship Banker provides exceptional customer care to the Bank\'s customers, advising them on financial products that best meet their needs, assisting them with banking transactions, inquiries, problem resolution, account opening, retirement products including CD\'s & IRA\'s & assistance with loan applications at a full-service Cape Cod 5 banking center. The Relationship Banker position provides a career track for retail bankers as they progress through increased levels of responsibility as a Relationship Banker. The level of the Relationship Banker will be commensurate with a candidate\'s experience & skill set. ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES: Develops rapport with customers, greeting customers by name, understands account ownership types & authority, being responsive & timely with correspondence & problem resolution, while displaying a caring attitude Provides excellent customer care to customers relative to daily transactions, addressing inquiries, & problem resolution, in accordance with Bank policies & procedures Performs banking transactions including: processing deposits & loan payments, verifying cash & endorsements, check cashing, money orders & treasurer?s check issuance & savings bond redemption Introduces & advises on the Bank\'s deposit & consumer loan products & services to appropriately meet customer needs in a proactive manner Determines customer?s existing & prospective financial needs & identifies referrals to other business lines (Investment Services, TAM, Commercial, Treasury Management, etc.) Determines customer needs & recommends the products & services that best meet their needs Maintains a working knowledge of product & service offerings including consumer, business, non-profit, retirement, Online Banking, BillPay, debits cards Customer lending opportunities & assists customers in preparing loan applications for home equity products & personal loans Safeguards customer trust by upholding duty of customer confidentiality Must comply with all required regulations, guidelines, & policies Timely completion of all assigned learning activities Actively participate in branch meetings & one-on-one coaching sessions Participation/volunteerism in community groups & events Additional duties as assigned QUALIFICATIONS: Relationship Banker I Education: High school diploma (or G.E.D) & willingness to pursue higher education Experience: Minimum 6 months cash handling experience Minimum 6 months customer service experience Prior customer relationship building experience Must have cyber security awareness to protect the digital environment, the Bank, & customers. Strong verbal & written communication skills Critical thinking, decision making & problem-solving skills Relationship Banker II Education: Associate\'s degree preferred & willingness to pursue higher education Experience: Meets the above requirements of RB I in addition to: Minimum six months retail banking experience Previous banking experience required, including processing customer transactions, deposit account openings, & platform services to serve a broad range of customer needs (e.g. check orders, debit card issuance, stop payments, debit card/ACH disputes) See complete Job Description when applying.