Job Information
The Cooperative Bank of Cape Cod Relationship Banker lll in Hyannis, Massachusetts
The Relationship Banker III assists multiple branches in ensuring excellent customer service. This position assists with effective branch operations through comprehension of and compliance with proper bank procedures. In addition, the Relationship Banker III cultivates relationships supporting the Customer Assistance Center as a resource between customers and the bank, resolving problems and providing requested information. This position is a part of our Retail Float Team. ESSENTIAL RESPONSIBILITIES Provides coverage as Operates as a branch Supervisor for several branches, as assigned. Serves as resource & subject matter expert for colleagues regarding retail banking policies, procedures & compliance with proper bank procedures. Assists the branch in any capacity to ensure superior customer service. Serves in any position necessary & performs all required duties as necessary. Provides a wide variety of customer services, including opening accounts & exploring customer needs, as well as suggesting products & services that will best meet them Serves & gratifies customers while accurately processing a variety of transactions such as deposits, withdrawals & payments. Maintains responsibility for cash drawer & follows proper balancing procedures. May assist the Branch ordering vault cash, counting & bagging loose coin, balancing vault. Understands & honors dual control requirements for cash, vaults & ATMs. May open & close branch office Cross-sells the Bank\'s products & services by tailoring recommendations after exploring customer financial necessities & goals through needs-based conversations. Maintains a quality knowledge of current products, fees, & policies & is able to provide customer education. Performs all duties in accordance with prescribed regulatory compliance guidelines. Responds to customer inquiries with a positive attitude & refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been addressed. Takes personal initiative & is a positive example for others to emulate. Depending on location, may assist customers with safe deposit boxes. Provides coverage for Customer Assistance Center as needed: ensures that all incoming calls are forwarded to necessary staff (mortgage originators, loan servicing, deposit services, etc.) if unable to personally resolve the matter. Ensures responses to all interest emails from existing or new customers is done in compliance with the Bank\'s services standards. Monitors customer service concerns & follows up to resolve problems; takes all steps necessary to promote department effectiveness in conformance with established goals & objectives. Ensures compliance with policies & procedures. Uses technology proficiently. Assists customers with technology inquiries regarding mobile & online banking applications. Actively participates in the Bank?s customer needs-based sales program, both as an individual & a team player. Our history of success & commitment to exceptional customer service starts with our employees & we are seeking candidates who share our vision of excellence & distinction. In addition to working with our engaged & exceptional team members, the successful candidate will be provided with competitive salary & outstanding benefits that include health dental & vision insurance, generous 401(k) match & tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer. QUALIFICATIONS Education & &/or Experience High School Diploma/GED; Associates Degree in business or related field preferred Three to five years banking experience in a Relationship Banker role Previous customer service & cash handling experience preferred. Ability to maintain confidentiality; with tact & diplomacy.