Job Information
Cape Cod Five Cents Savings Bank Operations Specialist in Hyannis, Massachusetts
The HQ5 Operations Specialist is a member of the HQ5 operations team & is responsible for maintaining the aesthetic appearance & cleanliness of a high-end office environment including restrooms, common areas, meeting rooms & pantries, along with assisting with preparation & clean-up for events & office meetings. The incumbent works collaboratively to ensure an exceptional, thoughtful & secure employee & guest experience at Cape Cod 5?s headquarters (HQ5). ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Responsible for keeping assigned areas, such as reception, common areas, pantries & restrooms in a clean & orderly condition at all times. Event support duties including: Set up & breakdown of the community/event rooms as directed Prepare room environment such as lighting & temperature Waste removal (empty trash & recycle bins, transport trash & waste to proper disposal areas) Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc. Oversight & coordination with event vendors such as entertainment, AV, table, tent, chair & linen rentals, etc. Conducts regular, daily inspections of conference rooms: insure conference room tables, dry-erase white boards & walls are clean; white boards are wiped clean; chairs are pushed in/lined up, technology components neat & in working order with wires stowed neatly/safely. Interior & exterior light maintenance duties as needed including: Floor care (vacuuming, mopping, carpet spot cleaning) Surface care (dusting, sanitizing, metal/wood polishing) Waste removal (empty trash & recycle bins, transport trash & waste to proper disposal areas) Restock supply cabinet/room) Restroom maintenance (empty trash, restock products, clean glass/mirrors/counters & partitions) Oversee coffee bars throughout building ? ensuring cleanliness & availability of supplies. Coordinate & monitor central office supplies, ensuring availability & organization for employees. Escorts tradespersons & vendors as needed. Ensures that office equipment is operational & properly maintained. Trouble-shoots problems as needed. Responds to service desk tickets as assigned. Completes daily & weekly facility related tasks & duties such as daily walk-through, equipment inspection, reporting deficiencies, addressing all system tickets. Completes special support projects as necessary. Provide consistent & effective level of service to building occupants & guests. Completes daily & weekly tasks related to vendor invoice management & billing, ensuring invoices submitted on a timely basis. Other duties as assigned. QUALIFICATIONS: EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position) High school diploma or equivalent Minimum of three years\' experience in facilitates maintenance. KNOWLEDGE, SKILLS & ABILITIES: Excellent interpersonal skills with ability to motivate & positively influence others Hanle sensitive information & maintain confidentiality Ability to receive requests & prioritize as needed Must be detail-oriented Ability to accept assignments & proceed with minimal direct supervision Ability to multi-task in a fast-paced environment Ability to maintain a positive attitude, team spirit, & professional image Ability to take initiative & be proactive vs. reactive. Passion for learning & incorporating new technologies & best practices Ability to work early mornings & evenings as necessary COMPETENCIES: Must have cyber security awareness to protect the digital environment, the Bank, & customers. Customer Focus Integrity & Trust Self-Development Flexibility Qualifications Education Required High School or better.