Massachusetts Jobs

As a Manager/Assistant Manager at Marylou\'s Coffee, you will oversee the day-to-day operations of our caf?, embodying our mission and ensuring customer satisfaction through friendly service and our renowned coffee. Reporting directly to the District Manager, your role involves training and supervising staff, managing finances, and maintaining a clean, organized caf? environment. Ideal candidates possess a positive attitude, excellent communication skills, and a commitment to teamwork. Key Responsibilities: Recruiting, Hiring, Training & Development: Facilitate the application process for new hires. Utilize Marylou\'s training materials to onboard and develop employees. Orient new hires to company policies and procedures. Monitor employee performance and adherence to standards. Ensure proficiency in equipment operation. Train Assistant Manager for managerial responsibilities. Communicate performance issues to the District Manager. Handle employee separations and payroll adjustments. Communication & Employee Relations: Maintain caf? bulletin board and schedule meetings. Encourage open communication and address employee concerns. Direct employees to appropriate conflict resolution channels. Utilize resources to develop an efficient team. Address customer complaints promptly. Inform District Manager of business-affecting issues. Ensure timely response to communications. Disseminate product information to team. Monitor staffing and supplies. Delegate responsibilities to Assistant Manager. Attend mandatory managers\' meetings. Scheduling: Maintain full-time status with minimum hours. Ensure adequate shift coverage. Seek assistance for coverage as needed. Adhere to opening and closing procedures. Schedule within budgetary constraints. Submit weekly budget reports. Establish consistent scheduling practices. Bookkeeping: Adhere to cash handling procedures. Make daily cash deposits. Ensure accuracy in cash drawer management. Follow lottery procedures meticulously. Complete weekly lottery settlements accurately. Manage inventory and ordering efficiently. Quality & Waste Control: Minimize product waste. Maintain detailed records of leftover inventory. Handle perishable products promptly. Ensure product rotation and prevent expired items. Security: Maintain updated employee key records. Ensure functionality of security systems. Train employees on security protocols. Manage cash handling securely. Handle bank deposits securely. Maintain confidentiality. Collaborative Teamwork: Demonstrate positive behavior towards customers and coworkers. Value employees and customers. Collaborate effectively. Contribute to efficiency and quality improvement. Report issues and suggest solutions proactively. Compliance: Adhere to company policies and standards. Contribute to caf? profitability. Maintain cleanliness and organization. Follow safety protocols. Utilize resources appropriately. Use leave benefits responsibly. Complete mandatory training successfully. Preferred Skills and Qualifications: High school diploma or equivalent. Strong organizational and communication skills. Ability to supervise and provide feedback effectively. Physical capability to handle job demands. Familiarity with food service industry. Commitment to upholding Marylou\'s core values.