Massachusetts Jobs

Purpose of Position: To perform accurate & timely follow up of account inquiries & refunds for Single Business Office (\"SBO\") for Patient Hospital Billing (HB) & Physician Billing (PB) & to support revenue cycle department. Description Field & respond to account inquiries in a professional, courteous, timely, efficient & knowledgeable fashion utilizing online technology & other communication methods. Complete documentation of accounts & escalate complaints &/or inquires throughout the revenue cycle process as appropriate. Collaborates with self-pay billing vendor representatives & CCHC staff to resolve complex insurance & patient billing disputes. Review & expedite urgent patient refund requests. Provide billing copies & other related documentation upon request to patients, authorized third parties & departments in accordance with credit & collection policy. Establish financial arrangement of post-billed receivables. Pursue other insurance information through eligibility verification & check claims status through online access & individual insurance carriers access points. Calculate patient liability & perform system adjustments to support accurate patient statement billing as assigned. Maintain reports & filing activities as assigned to support Patient Financial Services activities. Respond to patient &/or insurer inquiries by phone, email, mail, or in-person in a professional, timely, efficient & knowledgeable fashion, ensuring HIPAA & CCHC guidelines are followed. Create & maintain logs & reports as assigned to support Patient Financial Services activities. Perform related clerical activities including but not limited to, photocopying, scanning, filing, calculating, faxing, mail sorting & distribution, etc. Comply with departmental & organizational policies including but not limited to dress code, use of supplies, telephones & computers. Adhere to work schedules & maintain a safe & orderly work area at all times, maintaining awareness of & compliance with safety policies & procedures. Attend & participate in educational programs, in-service meetings, workshops, & other activities as related to job performance & job knowledge. Consistently provides service excellence to all patients, family members, visitors, volunteers & co-workers. Perform other job-related duties & assignments as requested. Qualifications Ability to read, write & communicate in English. 6 months experience working with an EMR or financial information system on a daily basis within the past three (3) years. PC skills, including Microsoft Excel, Word, & Outlook, with a minimum of 6 months experience working with Meditech, Soarian, Epic or similar information system on a daily basis. Familiar with web-based applications or insurance carrier websites & web-based chats. Schedule Details: 40 Hrs. per week, Monday-Friday, 8a-4p, no weekends or holidays