Bayada Customer Service Associate-Home Care in Hyannis, Massachusetts



Our Hyannis Assistive Care State Programs specialty office is seeking an Entry Level Associate to help manage home care services and recruit caregivers for our clients. If you are a caring, dedicated professional who possesses strong communication skills and a true desire to help others, this is the position for you!

In this role, you will interact with clients and families, referral sources, field staff, and members of the local medical community. You will be a resource for families, answering general questions, trouble shooting issues, and staffing cases. You will partner with the Client Service Managers and Recruiter and help to ensure cases are running smoothly, and that shifts are filled with best-in-class staff. Your important work will help to ensure that clients receive quality care, in the comfort of their own homes.

  • Receiving and processing requests for home care services

  • Scheduling caregivers

  • Addressing customer service issues

  • Reviewing time sheets and facilitating weekly payroll

  • Reviewing and updating employee files for compliance audits

Relationship building with clients, their families, medical personnel, referral sources and other community resources is of key importance. Additional responsibilities include learning all aspects of the recruiting process: creating and posting ads, interviewing direct care-givers, conducting background and reference checks, and maintaining personnel files.

  • Bachelor’s Degree preferred

  • Willingness to learn and assist office staff as needed

  • Excellent time management and strong attention to detail

  • Exceptionally strong work ethic

  • Team player with an “all hands on deck” attitude, organized/able to multitask

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status. EOE.


ID: 2018-24725

External Company Name: Bayada Home Health Care

External Company URL:

Street: 750 Attucks Lane