Massachusetts Jobs

Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun & the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, & good vibes. Summary The Assistant Front Desk Manager is responsible for the daily operation of the Front Desk & acts as the main contact for guests & other hotel departments. They ensure efficient guest registration, check-out, telephone, & other services. They handle all concerns that are escalated to management for resolution. & they ensure front desk agents are compliant with established standard operating policies & procedures. Assists in the training & hiring of Front Desk Agents. Essential Duties & Responsibilities Ensure guest arrival & departure procedures are accurately followed in a smooth & timely manner. Ensures the entire front desk team regularly calculates &/or posts monies, receipts, guest accounts & other forms of credit using accurate, proper cash handling methods & established procedures to present the customer with timely & precise hotel charges upon check-out & maintain accurate hotel records. Control cash transactions at the front desk & maintain complete responsibility for personal bank as specified by hotel bank agreement policy. Assist & make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline, & terminations as appropriate. Coordinate guest service efforts to include group arrivals & departures, & guest transportation, while maximizing the guest experience through top quality customer service. Coordinate activities & foster good relations with our valet & taxi services. Provides information & assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. Follow up on any complaints or problems a guest may experience in a timely & professional fashion to ensure a quality guest experience. Implement emergency training & procedures to ensure appropriate protection of the hotel?s guests, staff & company assets. Ensure all Front Desk Associate duties are completed daily Education/Experience/ Qualifications High School diploma or equivalent G.E.D, plus a minimum of two years of experience as a Front Desk supervisor or a minimum of two years of Front Office experience in hotel work. Knowledge/Skills Requires working knowledge of guest & hotel services, policies, or operations. Must have high school graduate-level mathematical aptitude; know standard cash handling procedures & knowledge of computerized cash register systems. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Excellent comprehension & literacy required to review correspondence, initiate reports, conduct training, etc. 90% of the shift is standing, Bending/kneeling - repeated bending & kneeling required while filing. Mobility - must be able to reach all areas of the hotel to assist clients. Occasional carrying & lifting of files & office items up to 25 lbs. Work Environment: Air Conditioned, open environment Work inside 95% Material/Equipment used computer display, telephone. Prolonged standing indoors, thermostatically climate controlled.