Wayfinders Housing Advisor (Bilingual) in Holyoke, Massachusetts
Housing Advisor (Bilingual) Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) Housing Supports Advisor. The Housing Supports Advisor will further our mission by providing support and stabilization services to clients at risk of housing instability directly or indirectly due to the COVID-19 pandemic. The candidate will work fully onsite. Responsibilities include: Conduct intake and assessment with clients at risk of housing instability directly or indirectly due to the COVID-19 pandemic to determine if they need Housing Transition Supports or Housing Sustaining Supports; maintain a caseload ratio of 1:30, with supports offered in both 1:1 and group workshop formats Provide Housing Transition Supports, to include: budgeting; homebuyer readiness; assistance with accessing assistance programs and completing benefit applications; effective problem-solving; options planning; identifying and assisting with potential barriers to housing options such as financial/credit, legal, mental health, substance use, employment, and healthcare Provide Housing Sustaining Supports, to include the continuation of any needed Housing Transition Supports, in addition to: coaching on how to be a good neighbor and tenant, finding resources, and building relationships with landlords, neighbors, and the community; assisting in the resolution of potential evictions, educating tenants on the eviction process and housing court system; and connecting with the Tenancy Preservation Program (TPP) and Community Legal Aid (CLA) as needed Conduct light case management, including stabilization plan development, goal-setting activities, and providing information, education, and referrals Process applications as needed and assigned Maintain complete, accurate, and timely case notes in database/systems; report performance and findings on an as-needed basis; adhere to organizational and ethical rules of confidentiality Provide information and outreach to, and interact effectively with the social service network, client advocates, community organizations, landlords, housing authorities, and/or court officials; attend community meetings as assigned Travel to provide services from multiple office locations and/or community-based settings within Western Massachusetts; conduct evening and/or weekend workshops in person or virtually as appropriate and necessary Hiring Requirements/Preferences Bachelor's degree in social/human services or a related field; commensurate experience may be a substitute for a degree 3 years' experience within the rental, housing assistance or other public assistance program administration or social service environment; experience conducting housing searches required Bilingual (English/Spanish) required Case management and groupwork/triaging experience preferred Must have knowledge about Hampden and Hampshire County agencies that offer a variety of services to low-and-moderate income (LMI) households Leadership ability, with experience developing and leading effective trainings Demonstrated ability with Microsoft Office, database systems, and comfort learning new technologies Excellent verbal, written, and interpersonal communication skills, with the ability to work with diverse populations Excellent organizational skills with a high degree of accuracy and attention-to-detail, plus the ability to reprioritize Valid driver's license and acceptable driving record; reliable vehicle Benefits include: Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic! Wage between $18.00 and $21.50 per hour depending on qualifications.