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Gandara Mental Health Center Case Manager in Holyoke, Massachusetts

Case Manager

We’re looking for a Case Manager to work within the Co-Occurring Enhanced Residential Rehabilitation Services (RRS)’s team model; assist clients to obtain needed services by providing information, referral coordination and follow-up; develop and connect with needed resources through information and referral, coordinate MAT services, meet weekly with clients assigned to develop a comprehensive assessment and Individualized Treatment Plan. The Case Manager will also handle facilitation of Evidence-Based Protocols, documentation of services and weekly progress, develop case conference information to present to the clinical team, and provide leadership in the absence of supervisory staff to direct care staff. The Case Manager will assist the client with discharge and aftercare planning, provide crisis intervention, attend trainings, staff meetings and maintain client records as per licensing standards.

Duties and Responsibilities

  • Provide oversight for the designated SUD program under the direction of the Program Director.

  • To be capable of assuming enhanced responsibilities for providing advocacy services to clients.

  • To complete adult comprehensive assessment, treatment plans, group progress notes, weekly progress notes, discharge summaries, and aftercare planning.

  • To conduct intake interviews, administer and complete the ESM/EIM forms on Virtual Gateway and adhere to funding source requirements.

  • To facilitate treatment groups; meet weekly with assigned clients, and provide advocacy services whenever appropriate for each client.

  • To develop strong, supportive relationships with the clients, providing for their safety and care.

  • To maintain client records as per licensing standards.

  • To arrange for or transport clients to appointments in the absence of other means of transportation.

  • To develop case conference documents for clinical supervision group/meeting.

  • To collaborate with other departments in settings where care must be coordinated between medical, MAT, and psychiatric and behavioral needs.

  • To work in collaboration with primary care providers, employees, and outside consultants, as necessary.

  • To participate as a member of the multi-disciplinary team meetings, staff meetings, and trainings.

Required Skills


  • Associates Degree + 2 years’ experience— working with SUD and moderate to severe MH disorders required.

  • Bachelor’s Degree + 2 years’ experience—working with SUD and moderate to severe MH disorders preferred.

  • Experience providing SUD treatment services, including group facilitation.

  • Valid driver’s license, auto insurance, ability to assume travel assignments related to work.

  • Bilingual (English & Spanish) encouraged to apply


  • Retirement Plan 403[b]

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Paid Vacations

  • 11 paid Holidays & 8 Discretionary days a year

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.

Required Experience