Massachusetts Jobs

Description We are offering an opportunity for an Admissions Representative role in the education industry, specifically at a university in Holyoke, Massachusetts. In this role, you'll be providing key support in the Admissions Office, handling various tasks ranging from data entry to customer service, both in-person and over the phone. You'll be the point of contact for students, staff, and the general public regarding admissions-related matters.

Responsibilities:

• Conduct data entry and data correction of prospective student information, ensuring accuracy and efficiency.

• Perform initial recruitment follow-up with students who are missing information.

• Serve as the front-desk representative, assisting visitors and students in person and via phone or email.

• Provide admission forms and general information about the university, guide prospective applicants through the steps to becoming a student, and offer other related enrollment service materials.

• Proctor placement tests as needed.

• Receive, process, and distribute the Admissions office mail.

• Assist in scheduling appointments for admissions counselors.

• Utilize web-based applications and databases proficiently to manage student information.

• Work effectively in a diverse environment, demonstrating critical thinking, relationship building, organizational and problem-solving skills.

• Perform other duties as assigned. Requirements • Demonstrated proficiency in Microsoft Office Suites including Microsoft Word, Microsoft Outlook, and Microsoft Excel

• Experience with Ellucian Banner or similar student information system is preferred

• Proven skills in data entry with high level of accuracy and attention to detail

• Strong customer service skills with experience in answering inbound calls and managing a multi-line phone system

• Experience in a student affairs setting, ideally within a higher education institution

• Fluent in Spanish language, both written and spoken

• Ability to handle and respond to inquiries effectively and professionally

• Experience in scheduling appointments and managing calendars

• Understanding of admissions processes and procedures in a university environment

• Ability to maintain confidentiality and handle sensitive information with discretion

• Strong interpersonal skills with the ability to work effectively with diverse groups of students, faculty, and staff.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .