Job Information
Blue Cross Blue Shield of Massachusetts Corporate Hospitality Coordinator in Hingham, Massachusetts
Ready to help us transform healthcare? Bring your true colors to blue.
Position Summary:
Hospitality coordinators perform a host of duties which include, meeting and event planning, assisting internal departmental planners with their events, Ensure the clients budget is adhered to. See to client satisfaction for the scheduled event by directly overseeing the management of visitor, advising on and coordinating audiovisual services; Facilities management coordination, liaising with suppliers such as florists and internal/external caterers; working on the design of event spaces and coordinating with security as needed making sure each event and meeting complies with safety and security procedures. Assist in the management and coordination of multiple areas including Conference Centers, Training rooms and meeting spaces throughout the assigned location and portfolio.
*This role is expected to be full-time, on-site at our Hingham location. No remote available.
Key Accountabilities:
Manage day to day reservations of the assigned spaces within Resource Scheduler.
Ensure high level of customer satisfaction by promptly responding to the requests and inquiries from internal and external customers and guests utilizing reservable space.
Greet and attend to associates and guests of the Conference center and Training Center personally, listen carefully to their requirements, address their issues promptly, and find the right solutions to address their issues.
Assist internal event planners with key and signature events, manage event details, vendors and ensure proper execution of event details and overall management of event resources.
Daily walkthrough of building’s Conference Center, Meeting Spaces, Training Center, Wellness Centers, Cafeteria, and kitchenettes to ensure proper operating and healthy & safe standards.
Review Reservation Management system(s) daily and coordinate needs to appropriate parties to ensure prompt completion.
Handle customer complaints appropriately and effectively.
Partner with Facilities Management daily to verify daily room requirements and space configurations.
Partner with Corporate Security on event details for safety, outside visitor and coordination of building access, parking and guest registration/
Partner with our Food Services vendor daily to verify daily catering orders and special requests.
Ensure all conference room supplies are available and stocked. Maintain appropriate stock levels.
Attend daily regular scheduled logistical planning meetings related to Conference Center and Food Services.
Deal with all last-minute customer requests with professionalism, efficiency, and effectiveness.
Provide back up support to manage the daily conference room reservation system and locations for the enterprise-wide conference center operations as needed.
Assist with several special projects as requested, travel to other properties as needed.
Available for overtime as needed.
Qualifications
Working knowledge of Microsoft Office products, reservation, and billing platforms
Excellent organizational and detail oriented.
High quality of customer services.
Understanding of office & space daily management
Outstanding communication skills
Solid understanding of Hospitality procedures and best practices
Problem solving attitude.
Must be very flexible and respond to ever changing corporate requests in a timely manner
Interface with all associate business levels in an effective manner
Determining conference room setup changes at the last minute to accommodate leaders/associates
Decision Making Authority:
- Ability to exercise sound judgement and work independently as well as in team environment
Leadership Responsibilities:
Ability to feel empowered to re-arrange schedules to meet ever changing business priorities
Ability to partner effectively with associates of other business areas
Ability to identify and recognize unsafe building conditions
Ability to delegate work when necessary
Ability to present facts and recommendations effectively in oral and written form
Qualifications (knowledge/skills/abilities/behaviors): .
Must have a valid driver’s license and ability to travel to other BCBSMA locations as needed
Knowledge of Corporate Hospitality best practices and procedures
Quickly adapts to new methods / techniques
Plans and organize work efficiently and effectively
Proven ability to work individually and within a team structure
Demonstrates planning and organizational skills including the ability to multitask
Able to be on feet for required periods of time
Education/Relevant Experience:
5-10+ year of Hospitality/customer service experience
High level of coordination and people management
Food service and or catering experience
Familiarity with reservation and event planning software
College degree preferred, High school diploma or equivalent when coupled with experience.
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
LocationHinghamTime TypeFull time
Hourly Range: $30.65 - $37.46
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to You
We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.