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Dunkin' District Manager (MA) in Harvard, Massachusetts

Job Description


We are seeking a positive, experienced individual to join our management team. District Managers are responsible for directing the operations of the restaurants in their district, in accordance with brand and franchise standards, remaining engaged with guests and employees to continually improve upon and maintain the overall success of their assigned district.

Principal Duties and Responsibilities:

  • Manage and lead daily operations in the district, striving towards excellence and continual improvement

  • Fiscal responsibility for the district; Delegating and leading processes, meeting or exceeding sales goals, working within budgets, executing marketing initiatives, and overseeing and managing cash handling; Understand and respond to financial reports and utilize information to take action to increase profitability

  • Lead and develop a dedicated team; Recruiting, interviewing, hiring, and motivating team members

  • Continually train Store Managers; Ensure understanding of scheduling based upon line-bars, and food cost management through par level ordering, inventory, and tracking waste; Collaborate and follow-up with Training Manager/s for new hires

  • Effectively communicate daily with team members; Spend 4 – 8 hours per week with managers coaching and providing feedback; Continually recognizing achievements and resolving employee concerns; Hold bi-weekly team meetings; Adhere to applicable employment laws

  • Maintain an elevated level of focus on 100% Guest Satisfaction by example and exceptional service

  • Ensure all company policies and procedures are adhered to including but not limited to food safety and cleanliness, product promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance, holding crew accountable and documenting any necessary disciplinary action

  • Ensure safety and security of team and guests; Ensure performance of store level preventative maintenance of equipment and machines; act on property, building or equipment maintenance

  • Responsible for store coverage in Manager’s absence to include any staffing shortages as well as weekends and holidays as needed; Ensure stores open and close as scheduled

  • Be willing to maintain involvement within in the district’s community

Compensation and Benefits:

  • Competitive salary

  • Paid vacation

  • Company sponsored Health & Dental Insurance Program

  • A leadership team that provides training and support

  • Opportunities for personal career growth within our team

You are applying for work with a franchisee of Dunkin’ /Baskin-Robbins not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Dunkin’ trademarks, logos, and designs are trademarks of DD IP Holder, LLC. Used under license.


  • Strong leadership abilities to successfully develop, manage and retain a team

  • Excellent interpersonal skills to be an example in providing the highest level of customer service

  • Strong organizational skills both tangible and administrative; Strong communication skills

  • Desire to be a team member within a growing organization

  • A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task and resolve conflict

  • Regional and/or management experience; Knowledge and understanding of restaurant operations

  • High School Diploma or GED

  • ServSafe and Food Allergen Awareness Certification

  • Ability to lift objects up to 50 lbs

  • Must be able to stand for extended periods of time

  • Must be 21 years of age or older



Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts.

© 2020. Catalano Management, LLC/Route 65 Management, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.