Job Information
Jiminy Peak Mountain Resort* Customer Reservation Specialist in Hancock, Massachusetts
***This is a Part-Time or Full-Time Seasonal position*** Behind the scenes customer contact center. The Customer Communications Specialist takes calls from potential guests, answers questions, and actively booking lessons for any offer within the Snowsports Department. This is a Part-Time or Full-time Seasonal position. Responsibilities & Duties: - Answering phones. - Taking reservations for the Snowsports Department. - Communicating with Snowsports Department about lesson availability. - Provide excellent, friendly guest service. - Answering questions about other offerings. Qualifications: - Effective communication, both written and verbal. - Great active listening skills. - Patient, empathetic attitude on the phone. - Good time management and organizational skills. - Computer literacy. E-mail communication. - Phone skills/familiarity with multi-line phones system. - Customer Service oriented. - If over 18, you must submit to a Criminal Background Check (CORI). JOB CODE: 4120-240