Job Information
Franklin First Federal Credit Union Loan Associate in Greenfield, Massachusetts
GREENFIELD Loan Associate Administrative position responsible for all clerical duties related to the Loan Department at Franklin First. This includes communicating with members regarding their loans and the various loan products that the credit union offers. This job requires both customer service skills as well as good organizational skills. The Loan Associate will be acting as a support to the loan department so interpersonal skill is also a must. The Loan Associate position will be a transitional one for the right person. After learning and becoming proficient in the administrative duties the Loan Associate will be asked to begin training to be able to meet with members and complete both consumer and mortgage loans. Loan Associate Essential Functions: 1. Responsible for all paper and electronic titles with which the Credit Union is a lien holder 2. Filing loan files and all relevant documents in the proper place. 3. Maintaining retention/destruction schedule 4. Processing adverse actions and loan payoffs: releasing the liens on our titles and sending them to the proper owner, insurance company or dealership. 5. Filing the correct paperwork to have the Registry of Motor vehicles put the Credit Union on as lien holders; keeping track of all electronic titles that are stored in a database. 6. Following up with members to locate/receive any documentation that is missing from a loan file. 7. Responsible for assisting members with access to Visa credit card portal and troubleshooting Visa credit card issues. 8. Oversee and process tax escrows 9. Work with collections company to provide necessary reports/loan documentation and process payments. Hours: Monday-Friday: 8:15am-5:15pm, Saturday- 8:45am-12:15pm (Saturday\'s scheduled as needed) Banking experience preferred but will train right candidate. Ability to speak Spanish is preferred but not required.