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FIT Staffing IT Help Desk Analyst in Greenfield, Massachusetts

GREENFIELD Job Description Our client is a locally owned and operated financial institution with offices throughout Franklin and Hampshire Counties. They?re looking to add an IT Help Desk Technician who?s responsible for help desk support. This includes responding to, and fixing problem reports, and triage of problems to other team members. If the idea of supporting and maintaining their PC desktop environment, printers, and telecommunications equipment excites you, please read on. If maintaining inventory of all hardware, including servers, printers, monitors and telecom equipment, software including all software licenses and all application documentation and installation instructions, keep going! How about providing access to user software and hardware as directed? Please apply. We?d be happy to share more about the nature of the role and company. Duties: Provide Level 1 & 2 support for problems with users? PCs, printers and desktop apps and correct problems or schedule appropriate technical support Assist users in best practices and application implementation to assure optimum usage of software features Communicate connectivity problems to Network Administrator and/or appropriate vendor Maintain user access rights (Process additions of new users, changes in user access rights and deletions) for assigned software applications Audit assigned applications as determined by IT Manager to assure that users? access rights comply with those established Responsible for the ongoing development and maintenance of support documentation for all aspects of IT and telecom Maintain and assign User access to physical security including electronic door controls and fobs, cameras and DVRs, and alarm systems Support their phone system including user setup, configuration and training and act as primary contact with vendors supporting the bank?s telephone system Manage ticket system for the IT department. This includes monitoring the categories and producing reports as required by the department Provide back up assistance on an ongoing basis to other department members as required or requested by Supervisor Perform independent auditing of IT functions to insure adherence to IT policies Requirements: Associates or Bachelor?s degree or equivalent work experience 3-5 years experience working within help desk environment for PCs and/or computer networks Proficient in use of Microsoft Office suite of products Knowledge of commonly used bank applications and Microsoft Office Suite and Microsoft OS Microsoft Windows operating system Excellent written and oral communication skills; ability to communicate about technical issues with both technical and non-technical people Excellent customer service skills- your colleagues are your customers! Open to acquiring A+ certification within 1 year of hire Microsoft Certified Professional certificate is a plus Knowledge of banking applications and operations a plus

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