State of Massachusetts Human Services Coordinator (C) in Greenfield, Massachusetts

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers and communities.

Directly supervises Human Service Coordinator A/B staff; participates in DMH eligibility determination for continuing care process; assigns and reviews cases referred to case management; is responsible for client assessment and development of Individual Service Plans; provides consultation to staff and service providers and seeks clinical consultation when necessary; oversees the provision of appropriate, quality care and progress of treatment and rehabilitation; performs personnel functions such as interviewing and recommending job applicants and completing performance evaluations, provides case management for assigned caseload, responsible for the efficient and effective utilization of MHIS; performs related duties as assigned.

  1. Supervises Human Service coordinator's A/B. Provides regular case supervision and case consultation to each case manager under his/her direct supervision. Assists directly with problematic inter/intra-agency coordination and referral. Aids case management staff in assessment, referral, and advocacy of clients to ensure regular and consistent support to supervised staff, makes clinical recommendations oversees development of Risk Management plans for clients in need, supervisees caseload, reviews and signs off on required documentation and ensuring they meet required standards and time frames.

  2. Assesses work performance of case managers directly supervised by incumbent in EPRS reviews, semi-annual reviews, and annual reviews to ensure quality of work which meets job expectations.

  3. Performs computerized documentation as required in PDI and MHIS; monitors MHIS data entry for assigned staff, arranges for program billing numbers as required, approves monthly billing for all assigned staff.

  4. Assists the CYF Director or designee in screening and hiring of new Human Service coordinator’s A/B and/C, and support staff to ensure recruitment of qualified candidates.

  5. Assigns new cases to Human Service coordinator A/B'swho are directly supervised by incumbent, prioritizing client’s needs to ensure adequate coverage of all cases assigned to supervised staff.

  6. Provides on-going and regular supervision meetings, e.g., clinical reviews, staff meetings, in order to ensure a high quality of service delivery to clients.

  7. Provides on-the-job training and orientation for employees to ensure that new employees are adequately exposed to procedure, policy, and protocol in case management service care across all area services.

  8. Participates with the CYF Site Director as requested in the planning, development, and implementation of case management processes, practices and procedures and eligibility determination process, practices and procedures.

  9. Attends and participates in hospital/provider meetings to ensure communication of clinical and service planning data.

  10. Maintains courteous and helpful demeanor when dealing with the public.

  11. Gives regular feedback to CYF Director or designee regarding specific program's functioning, systemic problems, significant client issues and unmet client needs.

  12. Maintains assigned caseload including development of ISP, Comprehensive Assessment, coordination of services, advocacy, provision of case management including support/assistance with life management tasks (finding appropriate housing, applying for entitlements/funding eligible for, applying for medical insurance, maintaining up-to-date documentation, accompanying client to access community resources/appointments, monitoring service provision and addressing issues as needed, assistance in management of budget/funds, addresses transportation needs, and risk management plan development).

  13. Participates in Quality Improvement and Utilization Review processes for Case Management Program.

  14. Provides back-up coverage to case management staff in order to ensure continuity of services to clients in the absence of the case manager.

  15. Arrange schedule to meet with client and families as needed outside of regular working hours.

  16. Facilitates DMH service application process for youth in need of services beyond those provided by ICC.

  17. Provides Education to CSA Staff and DMH services, including clinical criteria and specific service authorization criteria.

  18. Authorize access to DMH community resources as available for youth receiving ICC services or Youth appropriate for limited service authorization.

  19. Provide consultation to families, other agencies and service providers on DMH services and systems as well as other community mental health services.

  20. Responsible for monitoring services for clients who are not case managed. Including periodic check-ins and need evaluation.

  21. Complete screenings for admission to statewide programs as needed and in accordance with regulations.

  22. Performs all other duties as required.

  • QUALIFICATIONS REQUIRED AT HIRE *(List knowledge, skills, abilities)
  1. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates’ training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.

  2. Ability to prepare statistical reports.

  3. Ability to develop and write policy and procedure recommendations for assigned unit.

  4. Knowledge of psychosocial problems of those with mental/emotional disorders.

  5. Knowledge of the types and symptoms of mental/emotional disorders.

  6. Knowledge of the principles, practices, and techniques of counseling.

  7. Knowledge of the types of programs and services available to the mentally ill population.

  8. Knowledge of interviewing techniques.

  9. Knowledge of methods of general report writing.

Preferred Qualifications

Given the population served, bilingual or multilingual fluency is desirable.


_Pre-Offer Process:_


  • A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori

  • Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Human Resources at 413-784-9339.*

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

REQUIRED WORK EXPERIENCE: At least four years of full-time, or equivalent part-time, professional experience in human services work or social work. Based on assignment, at least one year of this work experience must have been in one of the following specialty areas. Refer to the individual position description for specialized work experience required.

  • Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: The year of specialized professional experience must have included the clinical care and treatment of psychiatric or emotionally disturbed individuals.

  • Department of Developmental Services assignments only: The year of specialized professional experience must have involved working with individuals with intellectual or other developmental disabilities.

SUBSTITUTIONS:

  • A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education may be substituted for two years of the required experience on the basis of two years of education for one year of experience.

  • Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: Degree substitutions must be in social work, psychology, sociology, counseling, counseling education, rehabilitation, rehabilitation counseling, human services, education of the physically or emotionally handicapped, education of the multiple handicapped, or education of the learning disabled.

  • Department of Developmental Services assignments only:

  • A current and valid Massachusetts license or registration as a physical therapist, speech-language pathologist, occupational therapist, audiologist, registered nurse, dietitian, or social worker may be substituted for two years of the required experience.

  • A current and valid Massachusetts license or registration as a physical therapy assistant or occupational therapy assistant may be substituted for one year of the required experience.

  • One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

  • No substitutions will be permitted for the required year of specialized professional experience.

REQUIRED EDUCATION AND LICENSES:

  • One of the following is required for Qualified Developmental Services Professional assignments in the Department of Developmental Services only:

  • A current and valid Massachusetts license or registration as a physical therapist, speech-language pathologist, occupational therapist, audiologist, registered nurse, dietitian, or social worker, OR

  • A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education.

  • Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, rehabilitation, rehabilitation counseling, human services, education of the physically or emotionally handicapped, education of the multiple handicapped, or education of the learning disabled is required.

  • Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply

Job: *Community and Social Services

Organization: *Department of Mental Health

Title: Human Services Coordinator (C)

Location: Massachusetts-Greenfield-13 Prospect Street

Requisition ID: 180007R3