Massachusetts Jobs

GREENFIELD Customer Service Representative The Role: The Customer Service Representative role serves an essential function as the first and primary point of contact with our customers. As a Customer Service Representative, you will be responsible for handling inbound inquiries - this includes, but is not limited to, issuing quotes, entering orders, responding to order fulfillment inquiries and order issues, creating new customer accounts, handling special project inquiries, etc. The Customer Service Representative is often the first contact for a prospective customer and is pivotal for turning a first-time customer into a loyal one. As a Customer Service Representative, you will be a crucial member of the BETE team and will help drive our success. What You\'ll Do: Serve as the primary point of contact for our customers Connect with our customers through multiple channels, primarily email & phone Process incoming Quote Requests and Orders accurately Field inbound inquiries regarding order status, and any other order/account related issues Work closely with our engineering team to provide technical information and solutions Work cross functionally with multiple departments to resolve customer problems and ensure orders are fulfilled smoothly Have a strong knowledge of all products and services to best assist our customers Ensure customer satisfaction and provide professional customer support with a personal touch What You\'ll Bring: At least 2 years of experience in a customer service or client-facing industry, experience in a manufacturing setting is a plus A high attention to detail and strong problem-solving skills The ability to work as a team Excellent organization skills and a proven ability to take initiative Working knowledge of Windows-based operating systems and Microsoft-based software packages (Outlook, Word, Excel, etc.) Familiarity with CRM and/or ERP software is a plus What We Offer: Pay starting at \$20 an hour A challenging role in an environment with a strong focus on employee satisfaction A competitive benefits package that includes: 401(k) Retirement Savings Program (includes 25% company match) Health & Dental Insurance (after 30days), Flexible Spending Account & Dependent Care Spending Accounts Life and AD&D Insurance(s), Company Paid Life Insurance Vacation Time, Sick Time, 8 ? paid holidays Employee Assistance Program, Employee Referral Program, and Tuition Reimbursement Bi-Annual Discretionary Bonuses (June & December) On-site fitness facility All Employee Annual Fall Company Outing If you meet the requirements outlined throughout the position descriptions above and are interested in working for a well-established, successful, and progressive local area business, we would be delighted to hear from you. We are an Equal Opportunity Employer. M/F/D/V