Job Information
Mahaiwe Performing Arts Center, Inc Membership and Stewardship Coordinator in Great Barrington, Massachusetts
Position Overview: In partnership with other members of the Advancement, Finance, Marketing, and Box Office Teams, the Membership & Stewardship Coordinator will help with all aspects of Advancement work, with a particular focus on gift entry and reporting; membership appeals and stewardship, individual gift and grant tracking; donor mailings and eblasts. Schedule: Full-time (40 hours, M-F, occasional weekends and evenings.) Reports to: Advancement Manager Hourly Rate: \$22-24/hour (plus generous benefits package) PRIMARY RESPONSIBILITIES: Membership Coordination - Create and oversee member solicitations and acknowledgments, including letters and emails to new and prospective members and donors. - Coordinate the recurring donor program. - Coordinate membership communications, including tracking membership status, sending appeals and lapsed member reminders, sending various member engagement emails, and implementing member renewal strategies. Stewardship - Partner with the Director of Advancement and Advancement Manager to develop a creative, cohesive, and cogent plan for ongoing stewardship of existing and future supporters. - Create appropriate acknowledgment for all gifts. - Coordinate annual communications on the impact of the donors\' philanthropy. - Implement institution-wide protocols to improve existing stewardship efforts, including tracking data in alignment with strategic priorities. - Coordinate Seat Naming program with vendors and theater staff. - Coordinate other stewardship-related responsibilities which may include development of photo books, impact videos, donor signage, tributes, and personalized gifts. Data Management - Maintain accurate and timely gift entry and donor records using Salesforce Patron Manager software. - Reconcile Salesforce Patron Manager contribution data with QuickBooks data. - Maintain grant tracking system to support submitting proposals and reports promptly. Other - Work occasional weekend or evening hours for member and donor events. - Contribute to a welcoming, respectful and inclusive working environment. - Participate actively and authentically in ongoing training and conversations about the role of social equity issues in the organization\'s work. Qualifications/Requirements: ? Excellent project management skills, including proactive development of work plans and timelines, and the talent, focus, and innovation to take detailed and complex projects from inception to reality. ? Ability and willingness to work independently as well as collaboratively as part of a strong team. ? Track record of superior level of gracious customer service and follow through. ? Ability to be discreet and maintain confidentiality. ? Highly organized, deadline-oriented and efficient. ? Excellent written and oral communication skills, including copy-editing. ? Excellent Microsoft Word, Excel and database skills. ? Readiness to work in an environment that values and includes diverse group identities. Additional Desirable Experience: ? Experience with Salesforce, or similar CRM database. ? Familiarity with OneDrive (or Google Drive), Emma (or similar email program), Canva (or similar design program), WordPress (or similar web program) ? Experience working with membership programs in a performing arts environment. ? Familiarity with using social media platforms in a work environment.