Job Information
North Shore Community Health Medical Assistant in Gloucester, Massachusetts
Medical Assistant
Gloucester, MA (http://maps.google.com/maps?q=302+Washington+Street+Gloucester+MA+01930)
Job Type
Full-time
Description
Opportunity Overview
North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Medical Assistant (MA) for our Gloucester Family Health Center. Reporting to the Clinical Nurse Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. The MA is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.
The Organization
North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.
NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.
Mission
North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.
Vision
Healthy People | Vibrant Communities
Values
Accountability
We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.
Integrity
Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.
Empathy
Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.
Courage
We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.
Respect
NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.
Commitment
NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.
EEO Statement:
We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf
Duties/Responsibilities:
Provides outstanding customer service, both to internal and external customers
Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
Prepares paperwork for referrals and provides translation services as needed
Obtains tests as delineated, and sets up for procedures as listed under the MA competency checklist
Performs the tasks within the EMR as listed in the MA competency checklist
Participates in the orders, hospital discharge and ER tracking
Clean and stock exam rooms, maintain sterilization statistics, and an inventory control system
Perform quality assurance tests as necessary
Answers phone or EMR message when needed. Contacts patients, via letter, telephone or patient portal and schedule patients as needed
HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
Copies and faxes documents as needed
Manages durable medical equipment requests. Assists with visiting nurse referrals and prior authorizations
Performing additional duties to fulfill NSCH's mission, as assigned
Completion of NSCH required Compliance Training before the deadline
Requirements
Graduate of a Medical Assistant program preferred
Experience working in a medical field as a CNA, EMT, Phlebotomy and other related fields
Students in a Medical field
Completion or willingness to complete Basic Life Support training (CPR)
Ability to work effectively as part of the team
Willingness to be flexible about work assignments
Strong interpersonal and communication skills
The ability to float between the three sites and work from home at times
Bilingual especially Spanish or Portuguese a plus
Current vaccination against pertussis and tetanus
Competency in working with Microsoft Office Suite and GE Centricity is a plus
As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department athr@nschi.org (https://talent.paylocity.com/Talent/OfferLetters/Templates/Edit/%5bobject%20Object%5d) .
At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health
Living on the North Shore
With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.
For Information Please Contact:
Talent Acquisition Department
North Shore Community Health
TalentAcquisition@nschi.org